DMS Central | Your Dealership Management System Resource | Auto/Mate
23Feb/150

Auto/Mate Integrates Dealership Management System with VinSolutions’ Sales & Service Marketing Platform

Latest News

Real-time data delivery improves customer service & retention opportunities for auto dealers 

ALBANY, N.Y. – February 23rd, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced it has integrated its dealership management solution (DMS) with VinSolutions' (www.vinsolutions.com) all-in-one management, sales and service marketing solutions platform. Auto dealers using both systems can now enjoy the benefits of real-time data updates, including increased productivity, improved customer service and more customer retention opportunities.

 

"Our Open/Mate program provides vendors like VinSolutions with a low-cost, easy integration process," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "The result is increased utility of both systems by dealer employees, a necessary pre-cursor to maximizing the efficiency of any technology."

 

VinSolutions’ CRM, websites, marketing, inventory management, desking and service solutions span the scope of dealership operations. With its cloud-based system, dealer employees can access information anywhere an Internet connection is available, including mobile devices.

 

“We are extremely excited about this industry-leading integration; customers have been asking about this for years,” said Sean Stapleton, VP of Sales and Marketing at VinSolutions. “The ability to integrate our platform with a dealer's DMS is critical for improved sales efficiency and decision-making. Having real-time access to customer, vehicle and deal information empowers dealership employees to better serve their customers and manage opportunities through the complete lifecycle of ownership.”

 

Auto/Mate is the leading DMS provider in customer satisfaction. The Automotive Management Productivity Suite (AMPS) is a comprehensive DMS solution in use by more than 1,100 dealerships nationwide. Auto/Mate's user-friendly design and best-in-breed customer service makes a dealer's information easy to access for better management and reporting. In the past year Auto/Mate has developed many advanced features for AMPS, including desking, mobile F&I menus, mobile service menus with integrated multi-point inspection, online service scheduling, auto dispatch, a streamlined payroll and accounting system and more.

 

For more information visit http://www.automate.com.

About VinSolutions

 

VinSolutions helps make every customer connection count by providing individual dealers and dealer groups with sophisticated, yet easy-to-use software solutions that span the scope of dealership operations. With its cloud-based system, VinSolutions' all-in-one internal management, sales and service marketing solutions platform is accessible from anywhere an Internet connection is available, including mobile devices.

 

VinSolutions has been named to the Inc. 5000 every year since 2011 and has received numerous industry awards for its innovative products. VinSolutions is OEM certified by every major manufacturer and is ADP, Reynolds & Reynolds and Dealertrack DMS certified. Founded in 2006 and headquartered in Mission, Kansas, VinSolutions is wholly owned by Cox Automotive. Additionally, Cox Automotive also owns Manheim Auctions, AutoTrader.com, Kelley Blue Book, vAuto, Haystak® Digital Marketing, Xtime and HomeNet Automotive. Cox Automotive is a subsidiary of Cox Enterprises. Visit VinSolutions online at vinsolutions.com.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

Be Sociable, Share!
16Feb/150

Mike Esposito to Present “A Better Way to Customer Loyalty” to Auto Dealers Attending INSIGHT15

INSIGHT15

ALBANY, N.Y. – February 16th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced its President and CEO Mike Esposito will speak at the INSIGHT15 Customer Loyalty and Retention Conference, March 24th through March 26th at the Rosen Shingle Creek in Orlando, FL. Esposito will present "A Better Way to Customer Loyalty: Focus on Employees First, Customers Second" to auto dealers attending the conference.

 

"Auto/Mate has no customer loyalty products or programs to promote, so what dealers will learn are pure management and leadership principles that will transform an organization," said Esposito, "True customer loyalty begins with the relationships that your employees have with your customers. The best way to improve that is to start focusing on your employees and your dealership's culture and work environment."

 

In this breakout session, attendees will learn:

 

  • The proven correlation between happy employees, loyal customers and higher profits.

 

  • Why the Customer Satisfaction Index (CSI) has nothing to do with customer loyalty and what makes customers truly loyal.

 

  • How to create a great place to work so your employees will be happy, focused and productive.

 

  • A measurement system for tracking progress that is fast, inexpensive, easy and provides an accurate gauge of how many customers are loyal to your brand.

 

Auto/Mate Dealership Systems has one of the highest customer retention rates in the retail automotive industry. It has enjoyed an average 20 percent growth rate for the last five years and has received the "Highest Rated" and "Top Rated" Dealer Satisfaction Awards from DrivingSales in 2012, 2013 and 2014. Esposito attributes the company's success to its employees, having studied and implemented the principles of what makes a great place to work. As a result, Auto/Mate has been voted a "Best Place to Work" five years running by the Albany Business Review, and has also received a "Top Workplace" award from the Albany Times-Union three years in a row.

 

Esposito will present "A Better Way to Customer Loyalty: Focus on Employees First, Customers Second" on Thursday, March 26th at 9:00 a.m. For an Early Bird registration special, click here http://bit.ly/1KWZyJk. For more information about the INSIGHT15 Customer Loyalty and Retention Conference, visit http://insightcustomerloyalty.com. For more information about Auto/Mate, visit www.automate.com

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

Be Sociable, Share!
4Feb/150

Mike Esposito Interviewed by CBT News at NADA 2015

Be Sociable, Share!
2Feb/150

Auto/Mate Launches New Website With More Dealership Management System Educational Resources for Auto Dealers

Latest News

ALBANY, N.Y. – February 2nd, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) today announced the launch of a new website with more dealership management system (DMS) educational resources for auto dealers. The new website is easier to navigate and optimized for mobile devices, so dealers can access the latest company news and DMS information on the go.

 

"Dealers are always looking for information on how to better use technology to improve efficiencies, profitability and the customer experience," said Mike Esposito, President and CEO of Auto/Mate. "Our educational resource section contains a treasure trove of articles, videos and ebooks that any dealer can access for free."

 

The new website is responsive and adjusts to automatically fit on mobile tablets and phones, allowing dealers and customers to access the site while on the go.

 

The DMS resource section has been expanded to include more articles on technology best practices, tips, trends and videos. Auto/Mate offers several free ebooks for download including "The Auto Dealer's 10-Step Guide to Changing Your DMS," "The Auto Dealer's 10-Step Guide for a Successful DMS Conversion," and "The Auto Dealer's 10-Step Guide to Choosing the Right CRM For Your Dealership," all of which are DMS agnostic and contain detailed step-by-step process recommendations that any dealer can implement.

 

The redesigned website features drop-down menus for easier navigation and dedicated sections for each of Auto/Mate's DMS suites; including the Sales Suite, dealership Accounting Suite and Fixed Ops Suite.

 

For more information, visit www.automate.com

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information visit www.automate.com, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

Be Sociable, Share!
30Jan/150

Mike Esposito Interviewed by DrivingSales News at NADA 2015

Mike Esposito featured in the DrivingSales News video coverage of NADA 2015.

http://bit.ly/1yULpIx

DrivingSalesNewsNADA Mike Esposito Interviewed by DrivingSales News at NADA 2015

Be Sociable, Share!
Filed under: Videos No Comments
24Jan/150

Auto/Mate’s NADA Booth Featured in Automotive News

NADA 2015 is off to a great start! Do you need oxygen when you open your bill from ADP or Reynolds? Stop by our booth and see why our customers call us a breath of fresh air. Our booth #3310N was featured in today's Automotive News daily magazine. Check it out!  http://bit.ly/1D2PA4x

 

oxygen bar Auto/Mates NADA Booth Featured in Automotive News

Be Sociable, Share!
Filed under: Uncategorized No Comments
22Jan/150

Auto/Mate Presented With DrivingSales Dealer Satisfaction Award For Third Year In A Row

DSaward_NADA2015

SAN FRANCISCO, CA – January 22nd, 2015 –Auto/Mate Dealership Systems announced today it has received a “Top Rated” Dealership Management System (DMS) award in the sixth annual DrivingSales Dealer Satisfaction Awards, presented at a special event today in conjunction with the 2015 National Automobile Dealers Association (NADA) Convention & Expo.

 

"This is the third year in a row that Auto/Mate has been recognized by dealers for being a leader in customer satisfaction," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "We're not satisfied unless our customers are satisfied, so knowing they appreciate us for providing the best software with the best support is a great achievement."

 

Auto/Mate's Automotive Management Productivity Suite (AMPS) is a full-featured, user-friendly dealership management system in use at more than 1,000 auto retailers nationwide. AMPS provides dealers with robust functionality suitable for large auto groups and equivalent to other leading DMS vendors, for a much lower monthly premium. The system is designed "By Car People For Car PeopleTM," has an open API for third-party vendor integration and is customizable to a dealership's individual processes.

 

“We congratulate Auto/Mate on being a DrivingSales Dealer Satisfaction Award recipient and for being recognized by its dealer customers for high levels of excellence,” said DrivingSales CEO and Founder Jared Hamilton. “For six years, and through over 21,000 validated reviews, DrivingSales Vendor Ratings has helped dealers make smarter, more informed decisions, leading them to outstanding service providers such as Auto/Mate."

 

The DrivingSales Dealer Satisfaction Awards are based on cumulative ratings tallied and verified over the calendar year (January – December 2014) at DrivingSales.com Vendor Ratings.  DrivingSales.com Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.

 

Full award results are available online at http://dealersatisfactionawards.com/. Award winners are showcased in the Q1 2015 issue of DrivingSales DealerExec which, in addition to being distributed at the 2015 NADA Convention and Expo, is delivered to every new car dealership nationwide, as well as to more than 2,000 of the top used car dealers in the U.S. For more information on DealerExec, please visit: dealerexecmag.com.

 

For more information on Auto/Mate's DMS, please visit www.automate.com or visit Booth #3310N at the NADA Convention & Expo, January 24th - 26th.

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,000 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

 

About DrivingSales  

 

DrivingSales enables retail automotive dealers to learn, connect, innovate, and prosper in a rapidly changing retail environment. DrivingSales operates three business units geared at delivering actionable insight to dealers:  DrivingSales Media, which comprises the DrivingSales.com dealer community, DrivingSales News, Dealer Executive Magazine, and multiple industry conferences. DrivingSales University, the leading provider of automotive retail education content and certification programs, and DrivingSales Data, the industry’s largest cross-channel data analytics platform.

 

Founded by a third-generation car dealer in 2008, today DrivingSales is utilized by over 60% of franchised dealerships in North America as a resource to improve their business performance.  To learn more about the DrivingSales community, news, training or performance analytics visit DrivingSales.com, DrivingSalesNews.com, DrivingSalesUniversity.com and DrivingSalesData.com.

 

Auto/Mate Media Relations:
Holly Forsberg (hforsberg.cwpr@gmail.com), Carter West Public Relations

602-680-8960

 

DrivingSales Media Relations:
Melanie Webber (melanie@mwebbcom.com), mWEBB Communications, 949.307.1723

 

Be Sociable, Share!
19Jan/150

Auto/Mate Launches Option/Mate Mobile F&I Menu Solution, Improving Customer Experience

Latest News

ALBANY, N.Y. – January 19th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) today launched Option/Mate™ Mobile, a mobile-optimized version of its advanced F&I menu solution for auto dealers. F&I managers using Auto/Mate's dealership management system (DMS) can now offer customers at their auto dealerships a variety of menu presentations on a mobile tablet. Option/Mate Mobile allows the customer to view F&I product menus, learn more about products that interest them, and drag and drop different product selections into a customized package.

 

"Offering customers a mobile tablet featuring F&I product menus paves the way for increased engagement, sales and retention opportunities," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "Using Option/Mate Mobile has the potential to increase a dealer's gross profit per deal by an average of 20 percent."

 

After the turn over from sales, often customers have to wait until the F&I manager is available. Handing customers a tablet with a display of the F&I menu during this wait time is optimal and helps to shorten the sales process. While they are waiting, the customer can answer a questionnaire about how they plan to use their vehicle. The answers they provide results in a custom menu presentation of F&I products such as warranties, service contracts, tire and wheel protection plans, insurance, roadside assistance and more.

 

If the customer is not familiar with the benefits of a product, they can click on a link to find more information or watch a video demonstration. A mobile presentation of product benefits is often perceived by customers as imposing less pressure upon them to make a purchasing decision, compared with when they are sitting in front of the F&I manager. This makes the customer feel more in control and empowered with information, which in turn builds trust and ultimately increases product sales.

 

When the customer is finished viewing all the menu items, information on which products they chose and forfeited is instantly updated in the menu on the F&I manager's computer for easy processing.

 

Option/Mate Mobile is compatible with all tablet devices including Apple OS (iPads), Android and Windows platforms. Option/Mate is a five-in-one product allowing F&I staff to create detailed menus for customers. Group options, rate schedules, and display features can be set as defaults but can be changed on a case-by-case basis.

 

For more information on Option/Mate Mobile or to see a product demonstration, visit Auto/Mate at Booth #3310N at the NADA Convention & Expo, January 24th-26th. Make an appointment at www.automate.com or call 877-340-2677.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,000 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

Be Sociable, Share!
14Jan/150

Rumors of the F&I Managers’ Death Have Been Greatly Exaggerated

Resurrection.

By Mike Esposito, President and CEO of Auto/Mate Dealership Systems

 

For several years there has been some banter concerning the demise of the F&I Manager position. A focus on the need to speed up the car-buying process and improve customer satisfaction will inevitably lead to the demise of this role in the dealership, or so it's said. In the words of Mark Twain, I believe the rumors of the F&I Manager's death have been greatly exaggerated.

 

The reality is the F&I Manager's role is not a one-size-fits-all approach. In large dealerships, most sales departments have front-end gross and back-end gross, and a very clear definition of roles and goals for both. In mid- to small-size dealerships, it may make sense to combine roles and you can frequently find a sales manager working payment numbers and also selling service contracts and products. However, in these scenarios typically the contract and product gross is low.

 

The fact is there is a need for F&I products. Customers, whether they think they need or want them at the time, and regardless of how fast they want to get out of the dealership, really do need to have these products presented to them. Most customers will recognize and want the peace-of-mind that many of these products offer, if they are properly presented.

 

Instead of focusing on who should be doing the presenting, shouldn't the focus be on the F&I presentation itself? Regardless of whether an F&I Manager or a salesperson is in this role, the need for that person to be properly trained and the appropriate technology to streamline the process are critical.

 

These days there is no excuse for a long, drawn-out F&I sales presentation. There are many F&I menu solutions available that are both affordable and fully integrated with your DMS. Listening to the customer and assessing their needs is the most important first step. The ability to quickly create a customized package based on these needs is the second. Dealerships that take the time to create a series of "smart" packages of products designed for different needs have found this to be a successful approach.

 

If a turn over from sales to F&I is necessary, and a wait time unavoidable, give the customer something to do! This is where mobile tablets are not only a cool tool, but invaluable. While your customer waits, they can scroll through a questionnaire asking them how they use their vehicles. Then, based upon their answers, a series of customized recommendations are presented to them. If the customer doesn't understand a product, they can click on a description or an educational video that explains everything. Putting the information in the customers' hands empowers them, which, contrary to what some dealers might think, increases the likelihood they will purchase.

 

Another important revenue generator that's often overlooked is following up on lost F&I sales. In some cases the customer really does just want to get out the door as quickly as possible, so they grow impatient and decline everything. But that doesn't mean they don't have a need, or that they won't at some point be inclined to listen.

 

Once a week someone--the F&I Manager or the person in that role--should run a sales report to extract lost sales opportunities, including F&I. Then follow up with all the customers who left without purchasing, by sending emails or postcards or even phone calls. An F&I Manager with one of our clients does this quite successfully. Anchor Auto Group's follow-up efforts on lost F&I sales net a ten percent return and add approximately $10,000 in recovered revenue to the bottom line every month.

 

Additionally, the need for compliance now is greater than ever. Everything nowadays is about crossing your t’s and dotting your i’s. Your F&I menu solution should produce disclosure statements as well as a selected options report that shows what the customer is purchasing and what they are forfeiting. This is key as you never want the customer to come back and say they were not offered a certain contract or product.

 

Increased customer satisfaction and increased back-end gross are not conflicting goals. It's possible to have both, as long as the person doing the selling has the appropriate knowledge and tools. Every dealership is different but in my experience, a good F&I Manager is not only financially self-sustainable, but worth their weight in gold. Long live the F&I Manager!

 

I hope to see you at Booth #3310N at the NADA Convention & Expo!

 

Be Sociable, Share!
12Jan/150

Auto/Mate Introduces Rev/Mate, Online Service Scheduling And Menu Building Solution for Auto Dealers

Latest News

ALBANY, N.Y. – January 12th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) today introduced Rev/Mate, an online service scheduling and menu building solution for auto dealers. Rev/Mate will be rolled out in the Automotive Productivity Management Suite (AMPS) Fixed Ops/Mate module in 2015. Rev/Mate is designed for service departments to maximize customer pay revenue while creating a quality customer relations service experience.

 

"Rev/Mate puts knowledge and power into the hands of the customer, giving them a better experience and allowing them to make informed decisions," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "In turn, this increases customer retention rates and dealership profitability."

 

Rev/Mate scheduling software offers service departments a dealer-branded solution that enables customers to schedule appointments at their convenience. Additionally, customers can view their vehicle history, request a specific service advisor and request transportation, if needed. Appointment confirmations and reminders are delivered via e-mail and texts. Real-time updates appear in the service appointment module within AMPS, so service employees can easily convert appointments into ROs with a click of a button.

 

Rev/Mate includes a menu building solution that creates trust and confidence with VIN-specific factory recommended services. Additionally, dealers can create and customize their own recommended maintenance and repair menus for the customer to choose from. The menu builder presents good/better/best recommendations with transparent pricing, communicates with parts for efficiency inventory pulls and includes service advisor notes on specific service recommendations for improved customer consultations.

 

Additionally, Rev/Mate provides detailed measurement reports and reliable information for managing service capacity. It supports and is scalable to all dealer sizes, from single stores to large auto groups

 

Auto/Mate’s AMPS’s service suite provides dealers with a comprehensive DMS solution for their service and parts departments. The suite offers advanced auto dispatch, electronic RO and mobile lane check-in capabilities, as well as productivity boosting and reporting features that increase service department profitability.

 

For more information visit Auto/Mate at Booth #3310N at the NADA Convention & Expo, January 24th-26th. Make an appointment at www.automate.com or call 877-340-2677.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,000 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

Be Sociable, Share!