DMS Central | Your Dealership Management System Resource | Auto/Mate
23Mar/150

Auto/Mate and DealerPeak Integrate DMS and CRM Solutions, Boosting Profits For Enterprise Dealer Groups

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ALBANY, N.Y. – March 23rd, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that DealerPeak, a leading provider of enterprise Customer Relationship Management (CRM), lead management and website solutions to auto retailers, has completed integration with Auto/Mate's Dealership Management System (DMS). Auto dealership groups using both Auto/Mate and DealerPeak will benefit from increased productivity and profits with integrated updates of customer, vehicle, lead and deal information in both systems.

 

“Multi-store dealer groups have different requirements than single stores, such as consolidated customer databases and reporting capabilities that allow a dealer to identify trends and pinpoint problem areas across the enterprise," said Mike Esposito, President and CEO of Auto/Mate. "Our DMS and DealerPeak's CRM meet all of these requirements for dealer groups using both systems."

 

Seamless integration with real-time, bi-directional data updates in both the DMS and CRM ensures that all customer files, service history, inventory, deal and lead information is current across the enterprise and can be accessed in one place.

 

"A fully integrated solution reduces redundancies and human error, while improving process flow and speeding up transactions," said Jock Schowalter, CEO of DealerPeak. "Dealer groups benefit with increased productivity that leads to higher profits."

 

DealerPeak developed its CRM from the ground up for enterprise dealer groups and their specific needs; including reporting capabilities that go beyond standard analytics to provide dealers with advanced ROI tracking.

 

Auto/Mate offers low-cost, seamless integration for third-party vendors with its Open/Mate program. Auto/Mate is an advocate of open standards integration as a way to increase competition, lower prices and improve the quality of products offered by all vendors.

 

Auto/Mate's DMS is an industry-leading solution designed for single and group franchise dealerships, and is proven to increase efficiencies and boost dealer profits. For more information call Auto/Mate at 877-340-2677.

 

About DealerPeak

DealerPeak was founded in 1999 with the goal of providing Automotive Dealerships better technology solutions at lower costs while providing superior results. DealerPeak is headquartered in Portland, Oregon and has hundreds of dealer clients throughout the United States. DealerPeak solutions include CRM, Websites, Chat, Desking, Digital Marketing, SEO and Transactional Websites that work seamlessly on a unified Web-based platform. This allows our dealers to reduce their number of vendors and drive their cost of doing business down. DealerPeak is also a proud member of the Toyota TDDS Dealer Website Program.

DealerPeak also has a separate division for its Online Negotiation Product called WideStorm. To find out more about On-line negotiation for Automotive Dealers visit WideStorm.com.

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,000 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

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18Mar/150

Mike Esposito Is Inviting You to Auto/Mate’s Spring User Summit!

Do you live in or near Boston, MA? You are invited to Auto/Mate's Spring User Summit on Friday, April 17th. Spots are reserved on a first-come, first-serve basis so don't delay! We hope to see you there!

 

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16Mar/150

Auto/Mate’s Dave Druzynski to Present “Social Media In Hiring And Employment” At Innovative Dealer Summit

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ALBANY, N.Y. – March 16th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced that Dave Druzynski, Director of Human Resources at Auto/Mate, will present "Social Media in Hiring and Employment" at the upcoming Innovative Dealer Summit in Denver, CO on April 7th and 8th, 2015. In his presentation Druzynski will share the current laws and practices that impact a dealership's use of social media in the hiring process. Attendees will learn about legal battles involving dealerships because of improper use of social media, along with how to craft a social media policy that will keep a dealership out of legal trouble.

 

"If a manager at your dealership has ever Googled a job candidate or looked at their Facebook or Twitter page, they may have accessed information that is protected by law," said Druzynski. "Some dealerships are finding themselves on the losing end of lawsuits because of the way they have used social media. However there are ways to take advantage of social media and I will share how to do that without infringing on current laws."

 

Attendees of Druzynski's breakout session will learn the following:

  • The current laws that impact your dealership's use of social media as it relates to job applicants and the hiring process
  • The laws as they relate to your current employees. Recent court cases have determined that practices such as disciplining employees for posting disparaging remarks on their social media profiles are illegal
  • How courts are currently interpreting these laws and how they affect dealers' decision making
  • How to craft a social media policy that will allow a dealership to take advantage of the tools available to them while remaining out of legal trouble

 

Druzynski has earned the prestigious distinction as a Senior Professional in Human Resources (SPHR) and is a member of the senior management team at Auto/Mate Dealership Systems. He provides strategic human resources planning in the areas of talent management, employee engagement, leadership development, benefits and compensation and legal and regulatory compliance.

 

For a video summary of Dave Druzynski's presentation, watch here: https://youtu.be/60nRsq9PAt4

 

For more information or to register for the Innovative Dealer Summit, visit www.innovativedealersummit.com.

 

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

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12Mar/150

Crime Scene Investigation: What’s the Chain of Evidence For Your DMS Data?

CSI

by Mike Esposito, President and CEO, Auto/Mate Dealership Systems

 

Heinous crimes are being committed, day after day in auto dealerships around the nation. Somehow the valuable data in your dealership management system (DMS) keeps ending up in other dealers' hands. How is it that your competition across town knows that one of your customers is six months away from coming off a lease? How is it that one of your most loyal customers who has purchased three Toyotas from you, has just received an email offer from a competing Toyota dealership?

 

What nefarious forces are afoot, you wonder, and well you should. Is someone stealing your precious data? Is your DMS provider giving your data away?  Before we start pointing fingers, let us follow the Chain of Evidence.

 

In a Crime Scene Investigation (CSI) the Chain of Evidence is a series of events which, when viewed in sequence, account for the actions or location of a person or entity during a particular period of time. I submit the following:

 

  1. Mr. Dealer is required to sign up for a parts program with their OEM. Or, Mr. Dealer has decided to install a new software program from a third-party vendor. The agreement states the OEM or third-party vendor will be pulling or getting a push of the data on a daily basis from the dealer's DMS.
  2. OEM or third-party vendor subcontracts the data push/pull duties to a data aggregator.
  3. Data aggregator receives the data. In their agreement with the OEM or third-party vendor there is a tiny clause in the fine print that allows them to share, resell or trade this data with several affiliates.
  4. Quite possibly, the OEM or third-party vendor is not aware of the fine print.
  5. Quite certainly, Mr. Dealer is not aware of the fine print.
  6. The data from Mr. Dealer's DMS is resold, traded or shared with one, several, or for all we know, dozens of the data aggregators' affiliates, and their affiliates, and so on.

 

From this Chain of Evidence, there is only one possible conclusion. The fiend responsible for giving your precious data to your competitors is none other than ...you, Mr. Dealer! (Cue dramatic music and shocked face)

 

Yes, you are the party responsible for signing an agreement without reading the fine print. You are the party who failed to ask the pertinent questions. Your third-party vendors are not doing anything illegal or even unethical. Your DMS provider is obliged to do what you tell them, which is to give a third-party vendor or aggregator unrestricted access to your data.

 

The good news is, I think you have a pretty good case for self-defense. After all, you don't know what you don't know. But now that you do know, you can avoid being part of this twisted, diabolical chain of evidence, by taking the following steps:

 

  • Review all contracts with third-party vendors. Require the language to be very specific regarding what type of data is needed, how often and from which part of the system. This is where your DMS provider can offer the most help, by performing monthly audits and providing dealers with the above information. That way the dealer can check and see if vendors are indeed pulling the agreed upon information.

 

  • Insist on the removal of all language that relates to sharing or re-selling information. However, if doing so is required for the vendor to do their job, this won’t be an option. In this case, demand to know what type of data is shared or sold, and to whom – including the specific names of all affiliates.

 

  • Request to see the agreements between data aggregators and their affiliates, and demand the same type of language be in their agreements, so they know what the affiliates are doing with the data.

 

  • Insist you have the right to full transparency in terms of what purpose(s) the data is being used for, from both vendors and their affiliates.

 

  • Review all agreements and ask who is actually accessing the data, then ask to see the agreements between the third parties and any vendors they sub-contract access to.

 

  • Once every few months, enter in a false customer profile with a personal email address that you set up for the purpose of tracking what companies are soliciting to your customers.

 

  • Daunting? Yes. One vendor may have half a dozen affiliates, and some of those affiliates may have affiliates. There may actually be up to a dozen parties involved in a single process.

 

  • Worth it? Yes. The fact that your competitors can buy your customer data is beneficial to them and harmful to your business.

 

If you, the dealers, don't stand up for your right to know who is selling what to whom, then who will? Take a stand, ask questions and follow the Chain of Evidence until you are completely satisfied that nobody is sharing or selling your data. You are now released on your own recognizance.

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5Mar/150

Mike Esposito Featured On CBT News “F&I Today”

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2Mar/150

Auto/Mate to Host Spring User Summit for Auto Dealer Customers Near Boston, MA

UserSummit_Spring15

Attendees who pre-register by Friday, March 6th will be entered to win one pair of Red Sox tickets!

ALBANY, N.Y. – March 2nd, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced it will be hosting a User Summit for its auto dealer customers on Friday, April 17th in Westborough, MA. The User Summit is an all-day event with breakout sessions featuring product experts who will introduce and give in-depth training on the latest and greatest features of Auto/Mate's dealership management system (DMS).

 

"Due to overwhelming and positive feedback from our first user summit in September, we realize our customers really appreciate being able to meet and network with our own employees as well as other Auto/Mate users," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "On our end, the feedback we receive from our customers during the event is invaluable."

 

There is no charge for Auto/Mate customers to attend the all-day event, which includes a hosted breakfast, lunch and cocktail hour. Space is limited to 150 attendees and will be on a first-come, first-serve basis. Auto/Mate's customers who pre-register for the User Summit by Friday, March 6th will be entered to win one pair of Red Sox tickets. The tickets are for two grandstand seats to the Red Sox home game on Saturday, April 18th at 4 p.m. Ticket winners will be announced Monday, March 9th and the tickets will be given to the winner at the summit.

 

Auto/Mate's User Summit is geared toward dealership executives and managers who want to learn more about Auto/Mate's DMS features and capabilities. Highlights will include:

 

  • Introduction: Auto/Mate's Vision and Future Plans

 

  • New Feature Announcements: Option/Mate mobile F&I menu, Rev/Mate online scheduling and menu building, Rates, Residuals and Rebates, multi-point inspection for mobile service, payroll and accounting updates, auto dispatch, the latest Open/Mate integrations, data security and more.

 

  • Rockin' 101 with Ken Rock: High-level feature overview of every module in Auto/Mate's Automotive Management Productivity Suite (AMPS) dealership management system.

 

  • Break Out Sessions featuring Auto/Mate's advanced tech support "Go Team," and a "Town Hall" format where users can ask questions and discuss ideas in an open forum

 

Additionally, attendees will have the opportunity to network with Open/Mate partners and other vendors with the addition of exhibitor tables at this year's event, along with peers to learn what's new in the industry and best practices.

 

Mark Everly, Controller with the Donley Auto Group in Ashland, OH attended Auto/Mate's September User Summit in Albany, NY. "It was worth the trip! It's obvious that Auto/Mate is working for their dealers...and their dealers' workflow and efficiency in mind. It was nice to hear what's coming in the near future and to talk with other dealers and with Auto/Mate staff."

 

The User Summit will be held at the DoubleTree by Hilton Hotel at 5400 Computer Drive, Westborough, MA. To book a reservation call 800-222-TREE.

 

Auto/Mate is offering sponsorship and exhibitor opportunities to Open/Mate partners and other vendors. For more details contact Jessica Joralemon, Manager of Events and Marketing Communications, at usersummit@automate.com or 877-340-2677.

For more information, visit: http://www.automate.com/usersummit/

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

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23Feb/150

Auto/Mate Integrates Dealership Management System with VinSolutions’ Sales & Service Marketing Platform

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Real-time data delivery improves customer service & retention opportunities for auto dealers 

ALBANY, N.Y. – February 23rd, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced it has integrated its dealership management solution (DMS) with VinSolutions' (www.vinsolutions.com) all-in-one management, sales and service marketing solutions platform. Auto dealers using both systems can now enjoy the benefits of real-time data updates, including increased productivity, improved customer service and more customer retention opportunities.

 

"Our Open/Mate program provides vendors like VinSolutions with a low-cost, easy integration process," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "The result is increased utility of both systems by dealer employees, a necessary pre-cursor to maximizing the efficiency of any technology."

 

VinSolutions’ CRM, websites, marketing, inventory management, desking and service solutions span the scope of dealership operations. With its cloud-based system, dealer employees can access information anywhere an Internet connection is available, including mobile devices.

 

“We are extremely excited about this industry-leading integration; customers have been asking about this for years,” said Sean Stapleton, VP of Sales and Marketing at VinSolutions. “The ability to integrate our platform with a dealer's DMS is critical for improved sales efficiency and decision-making. Having real-time access to customer, vehicle and deal information empowers dealership employees to better serve their customers and manage opportunities through the complete lifecycle of ownership.”

 

Auto/Mate is the leading DMS provider in customer satisfaction. The Automotive Management Productivity Suite (AMPS) is a comprehensive DMS solution in use by more than 1,100 dealerships nationwide. Auto/Mate's user-friendly design and best-in-breed customer service makes a dealer's information easy to access for better management and reporting. In the past year Auto/Mate has developed many advanced features for AMPS, including desking, mobile F&I menus, mobile service menus with integrated multi-point inspection, online service scheduling, auto dispatch, a streamlined payroll and accounting system and more.

 

For more information visit http://www.automate.com.

About VinSolutions

 

VinSolutions helps make every customer connection count by providing individual dealers and dealer groups with sophisticated, yet easy-to-use software solutions that span the scope of dealership operations. With its cloud-based system, VinSolutions' all-in-one internal management, sales and service marketing solutions platform is accessible from anywhere an Internet connection is available, including mobile devices.

 

VinSolutions has been named to the Inc. 5000 every year since 2011 and has received numerous industry awards for its innovative products. VinSolutions is OEM certified by every major manufacturer and is ADP, Reynolds & Reynolds and Dealertrack DMS certified. Founded in 2006 and headquartered in Mission, Kansas, VinSolutions is wholly owned by Cox Automotive. Additionally, Cox Automotive also owns Manheim Auctions, AutoTrader.com, Kelley Blue Book, vAuto, Haystak® Digital Marketing, Xtime and HomeNet Automotive. Cox Automotive is a subsidiary of Cox Enterprises. Visit VinSolutions online at vinsolutions.com.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

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16Feb/150

Mike Esposito to Present “A Better Way to Customer Loyalty” to Auto Dealers Attending INSIGHT15

INSIGHT15

ALBANY, N.Y. – February 16th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced its President and CEO Mike Esposito will speak at the INSIGHT15 Customer Loyalty and Retention Conference, March 24th through March 26th at the Rosen Shingle Creek in Orlando, FL. Esposito will present "A Better Way to Customer Loyalty: Focus on Employees First, Customers Second" to auto dealers attending the conference.

 

"Auto/Mate has no customer loyalty products or programs to promote, so what dealers will learn are pure management and leadership principles that will transform an organization," said Esposito, "True customer loyalty begins with the relationships that your employees have with your customers. The best way to improve that is to start focusing on your employees and your dealership's culture and work environment."

 

In this breakout session, attendees will learn:

 

  • The proven correlation between happy employees, loyal customers and higher profits.

 

  • Why the Customer Satisfaction Index (CSI) has nothing to do with customer loyalty and what makes customers truly loyal.

 

  • How to create a great place to work so your employees will be happy, focused and productive.

 

  • A measurement system for tracking progress that is fast, inexpensive, easy and provides an accurate gauge of how many customers are loyal to your brand.

 

Auto/Mate Dealership Systems has one of the highest customer retention rates in the retail automotive industry. It has enjoyed an average 20 percent growth rate for the last five years and has received the "Highest Rated" and "Top Rated" Dealer Satisfaction Awards from DrivingSales in 2012, 2013 and 2014. Esposito attributes the company's success to its employees, having studied and implemented the principles of what makes a great place to work. As a result, Auto/Mate has been voted a "Best Place to Work" five years running by the Albany Business Review, and has also received a "Top Workplace" award from the Albany Times-Union three years in a row.

 

Esposito will present "A Better Way to Customer Loyalty: Focus on Employees First, Customers Second" on Thursday, March 26th at 9:00 a.m. For an Early Bird registration special, click here http://bit.ly/1KWZyJk. For more information about the INSIGHT15 Customer Loyalty and Retention Conference, visit http://insightcustomerloyalty.com. For more information about Auto/Mate, visit www.automate.com

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

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4Feb/150

Mike Esposito Interviewed by CBT News at NADA 2015

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2Feb/150

Auto/Mate Launches New Website With More Dealership Management System Educational Resources for Auto Dealers

Latest News

ALBANY, N.Y. – February 2nd, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) today announced the launch of a new website with more dealership management system (DMS) educational resources for auto dealers. The new website is easier to navigate and optimized for mobile devices, so dealers can access the latest company news and DMS information on the go.

 

"Dealers are always looking for information on how to better use technology to improve efficiencies, profitability and the customer experience," said Mike Esposito, President and CEO of Auto/Mate. "Our educational resource section contains a treasure trove of articles, videos and ebooks that any dealer can access for free."

 

The new website is responsive and adjusts to automatically fit on mobile tablets and phones, allowing dealers and customers to access the site while on the go.

 

The DMS resource section has been expanded to include more articles on technology best practices, tips, trends and videos. Auto/Mate offers several free ebooks for download including "The Auto Dealer's 10-Step Guide to Changing Your DMS," "The Auto Dealer's 10-Step Guide for a Successful DMS Conversion," and "The Auto Dealer's 10-Step Guide to Choosing the Right CRM For Your Dealership," all of which are DMS agnostic and contain detailed step-by-step process recommendations that any dealer can implement.

 

The redesigned website features drop-down menus for easier navigation and dedicated sections for each of Auto/Mate's DMS suites; including the Sales Suite, dealership Accounting Suite and Fixed Ops Suite.

 

For more information, visit www.automate.com

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information visit www.automate.com, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

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