DMS Central | Your Dealership Management System Resource | Auto/Mate
18May/150

Auto/Mate Receives Platinum Award in Auto Dealer Monthly’s Dealers’ Choice Awards

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ALBANY, N.Y. – May 18th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it has received a Platinum award in the 2015 Auto Dealer Monthly Dealers' Choice Awards. This year marks the second time that Auto/Mate has received a top ranking in the publication's annual award program, which recognizes the industry's best product and service providers. Winners of the Dealer's Choice Awards are selected exclusively by dealership personnel, each of whom has to manually enter their partner companies' names.

 

"Our number one priority at Auto/Mate is to be the top DMS provider in customer satisfaction, and we have achieved that with a 97.5 percent customer retention rate," said Mike Esposito, President and CEO of Auto/Mate. "Our customers appreciate us because we make an effort to hire people who have worked in dealerships so we know what our customers are experiencing, and we empower our employees to take care of our customers first."

 

“This year’s awards produced a record number of participants, votes and awards,” said David Gesualdo, publisher of Auto Dealer Monthly and F&I and Showroom. “Each of the winners deserves praise for earning their dealer clients’ praise and loyalty while driving their businesses forward.”

 

This year’s program featured 29 categories. Winners were ranked based on scores that combined ratings of their product or service, customer support, value, and whether the user would recommend the company to another dealer. The Auto Dealer Monthly Dealer's Choice Awards will be presented to recipients at a special ceremony at the Industry Summit in Las Vegas on Sept. 10, 2015.

 

Auto/Mate has been honored with several awards in the past year, including:

 

1) "Top Rated" dealership management system (DMS) vendor award in the 2014 DrivingSales Dealer Satisfaction Awards

2) Number one on the "Top Workplaces" list in the mid-size business category, as determined by Workplace Dynamics and the Times-Union

3) Mike Esposito received a special leadership award from the Times-Union. Only one leader is chosen in each category, and Esposito scored the highest response to a question asking employees about having confidence in their leader.

4) A "Best Places to Work" award for the fifth year in a row by the Albany Business Review

 

Auto/Mate's DMS is a full-featured, user-friendly solution that is scalable for any size dealership or dealer group. The system comes with the best customer support in the industry and has an open API for third-party vendor integration.

 

For more information call Auto/Mate at 877-340-2677.

 

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

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11May/150

Auto/Mate Announces Integration of its DMS with Lead Information Services’ CRM and ILM Solutions

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ALBANY, N.Y. – May 11th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Lead Information Services, LLC (LIS) a developer of internet-based Customer Relations Management (CRM) and Internet Lead Management (ILM) software, has fully and successfully integrated its solutions with Auto/Mate's dealership management system (DMS). Dealers using both systems will benefit from an instant, seamless exchange of information that eliminates redundancies and increases productivity.

 

“We are proud to add LIS to our Open/Mate partners list so we can better service our dealers and offer them more choices," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "The Open/Mate program is based on open standards and offers third-party vendors an easy and inexpensive solution to integrate with our DMS."

 

LIS is the exclusive CRM provider to Subaru of New England and has been certified by Subaru of America. The LIS lead management system offers a cost effective alternative to the big box automotive CRMs, without sacrificing the powerful tools that make their dealer clients more profitable. The system centralizes the immense data and communications activity from external sources of the dealership then delivers intuitive sales, marketing and reporting tools to the management team, empowering them to efficiently control the sales process. The LIS system, developed in collaboration with leading sales management teams, delivers an unmatched suite of functions with a history of industry leading sales results.

 

“LIS developed its system to ensure a simple yet comprehensive interface, giving dealerships the customer accuracy and insights needed on a daily basis," said Ernie Boch Jr., CEO & President of LIS and Subaru of New England.

 

With both systems fully integrated, all data entered into the LIS lead management system is instantly and securely updated in Auto/Mate’s DMS, while any changes made in the DMS are immediately updated in the LIS software. Real-time integration ensures dealership employees can access accurate, real-time information in both systems.

 

Auto/Mate provides dealers with robust, user-friendly software along with the best customer service in the industry. Auto/Mate's DMS is the ideal solution for single and group franchise dealerships. For more information call Auto/Mate at 877-340-2677.

 

About Lead Information Services (LIS)

 

Lead Information Services is a Massachusetts based company focused on software development of automotive systems utilized in Sales and Service management of a dealership. Its proprietary computing tools were developed over a ten-year period contributing to zone-leading and nationally recognized sales performance of the three dealerships contributing.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

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4May/150

More Than Seventy Auto Dealer Customers Attended Auto/Mate’s User Summit in Westborough, MA

UserSummit_Spring15

Albany, N.Y. – May 4th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that more than seventy of its customers and fifteen sponsorship partners attended the Auto/Mate User Summit that was held in Westborough, Massachusetts on Friday, April 17th. Auto dealership executives and managers attended the one-day event designed to share the latest updates and give in-depth training on Auto/Mate's dealership management system (DMS).

 

"It's a great educational experience for our customers, giving them the opportunity to network with their peers and get to know our employees," said Mike Esposito, President and CEO of Auto/Mate.

 

More than fifteen Auto/Mate team members hosted the all-day event that included a hosted breakfast, lunch and cocktail hour. Highlights included:

 

  • Presentations on new features including Option/Mate mobile F&I menu, Rev/Mate online scheduling and menu building, Rates, Residuals and Rebates, multi-point inspection for mobile service, payroll and accounting updates, auto dispatch, the latest Open/Mate integrations, data security and more.
  • "Rockin' 101 with Ken Rock" featured a high-level overview of every module in Auto/Mate's Automotive Management Productivity Suite (AMPS) dealership management system.
  • Break out sessions with Auto/Mate's advanced tech support "Go Team"
  • "Town Hall" format where questions and ideas were discussed in an open forum

 

"I suspected that our dealership was under-utilizing Auto/Mate’s capabilities in our daily operations, so I was looking forward to any insights and tips," said Natalie Ripperger, Controller with Jim True Ford in Brookville, IN.  "I was not disappointed! The User Summit provided a wealth of information for both current and future use. Our dealership now has a new vision and path towards more efficient and effective operations. The event far exceeded my expectations!"

 

 Pre-registered attendees were entered into a drawing for a pair of grandstand tickets to a Red Sox game. Attendee Mike Breen with Anchor Auto Group won the drawing and attended the game Saturday, April 18th.

 

Fifteen companies helped to sponsor the event, many of them Open/Mate integration partners. Exhibiting sponsors included: DealerSocket, ET File, J.D. Power, Revlink, VinSolutions, RouteOne, Scan123, Great America, 700 Credit and ELEAD1ONE. Other sponsors included: OkiData Americas, AutoAlert, Insight Media Events, Halo Branded Solutions, and Business Partners.

 

The next Auto/Mate User Summit is tentatively planned for Fall 2015 in the Mid-Western region. For information on attending or sponsoring Auto/Mate's next User Summit, contact Jessica Joralemon, Manager of Events & Marketing Communications, at 518-371–4331 or usersummit@automate.com

 

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

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29Apr/150

How to Create A Process For Mobile Tablets

Mobile Tablet Usage

In an informal survey of more than 100 dealership employees, Auto/Mate found that only 20 percent of auto dealerships use mobile tablets in the sales and service departments, and a mere seven percent use mobile tablets in the F&I department.

 

I believe these users are the early adopters in what is going to be a classic bell curve, with the end result (in five years or so) being widespread usage of mobile tablets throughout the dealership in all departments. The benefits are too clear to ignore. In our survey we asked the following question: What do you believe are the greatest benefits to using mobile tablets in the dealership?

 

Responses are ranked in order:

 

  • Improves dealership efficiency/workflow/consistency in process (29%)
  • Speeds up processes (25%)
  • Makes dealership personnel jobs easier (19%)
  • Increases customer satisfaction (14%)
  • Reduces paperwork (7%)
  • Increases revenue (6%)

 

I am not surprised by these responses, but I think survey respondents are focused on how the tablet benefits them versus how the tablet benefits the customer and the dealership. In my opinion, the single biggest benefit of mobile tablet usage is the increase in customer satisfaction, which has a close correlation to an increase in revenue.

 

Perhaps ignorance of these benefits is one of the reasons why more auto dealers haven't embraced the usage of mobile tablets in their dealership. Other objections include cost, resistance to change, and an undefined ROI.

 

Assuming that cost is a relatively minor objection and assuming the benefits and ROI will become defined over time, that leaves "resistance to change" as the primary reason why most dealers aren't currently using mobile tablets. Is anyone really surprised by this?

 

As business leaders, we have all been faced with resistance whenever we try to implement a new technology that requires a change in process. But as leaders we also know that resistance is NOT a good excuse to avoid the adoption of a new technology that has so many benefits.

 

In my experience, the best way to overcome employee resistance is to involve them in the creation of new processes. Here are three tips for creating a process that your employees will embrace, even if change is required:

 

1) Get buy in. Education is key here. Do your employees understand the benefits of using mobile tablets? According to the survey question, they clearly see how mobile tablets may help them be more efficient. But they may not understand how faster, cleaner processes benefit the customers, which in turn benefits the dealership and employees even more. As with any new directive, leaders must communicate with determination, persistence and enthusiasm to get the necessary buy-in from managers and employees.

 

2) Address the What's In It For Me (WIIFM) question.

 

Even if your employees do understand the benefits of using a new technology, the first question on their minds is, "What's in it for me?" The extra time and work associated with process change is not always met with enthusiasm. As a leader, it's important to acknowledge any extra efforts that a team member contributes. Sometimes this personal and public recognition and acknowledgement is enough. Offering an incentive may also help. It doesn't have to be huge. If the team creates a new process and it's fully adopted by a deadline, an incentive can be a nice dinner or even a hundred dollar bill.

 

3) Make resources available. The most significant cost associated with using mobile tablets is not the hardware or the software, but the infrastructure. There absolutely must be lightning fast Wi-Fi throughout the dealership, even (and especially) reaching to the darkest corner in the most remote bay in the service department. The last thing you want to do is get your employees on the bus and then drive them off a cliff. Make sure they have what they need to succeed.

 

Process change is only as difficult as you expect it to be. Mobile tablets offer many benefits that will positively impact your dealership's bottom line. Only one thing is for sure: by changing nothing, nothing changes.

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27Apr/150

Auto/Mate Ranks Number One on Top Workplaces 2015 Report; Mike Esposito Honored with Special Leadership Award from the Times-Union

TopWorkplaces2015

Albany, N.Y. – April 27th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that it ranked number one on the Top Workplaces 2015 report compiled by the Times-Union. This is the fourth consecutive year that Auto/Mate has received a Top Workplace award, and the first year that Auto/Mate has achieved the highest ranking in the mid-size business category in New York's greater capital region. In addition, Auto/Mate's President and CEO Mike Esposito received a special leadership award in the mid-size business category. Only one award is given to a leader in each category, a recognition that's decided based on feedback from thousands of employee surveys sent out by Workplace Dynamics, LLC.

 

"I'm thrilled we made it to the top of the list and truly honored by the leadership award. I don't take it for granted and will work hard to make sure Auto/Mate remains a Top Workplace," said Mike Esposito, President and CEO of Auto/Mate. "The employee feedback from the survey gives us great insight as to what we need to focus on to keep both our employees and customers happy."

 

Auto/Mate finished first among 20 companies with 125-499 employees. A total of fifty companies made the Top Workplaces list this year. The list is compiled annually by the Times-Union and by WorkplaceDynamics, a leading research firm on organizational health and employee engagement. Auto/Mate's top ranking was based on criteria combining employee feedback, benefits packages and corporate culture.

 

Auto/Mate’s exceptional benefits include:

  • Company events and outings
  • Involvement in and sponsorship of community events
  • Company sponsored wellness program with hosted speakers
  • Casual dress every day
  • Body/Shop employee gym
  • Employee discounts
  • Paid volunteer day
  • Company-wide contests and challenges (i.e. best-decorated cubicle award during the holidays)
  • Food trucks and hosted breakfasts and lunches on special occasions

 

Mike Esposito's special leadership award was based on employee responses to the Top Workplaces survey statement: “I have confidence in the leader of this company.” Employees were also asked "What does the leader of this company do well?" Anonymous comments received include “He is easy to talk to and shows appreciation for everyone’s hard work … which makes you feel important," and “He understands what it takes to get the company moving in a positive direction.”

 

Auto/Mate has also been named a Best Places to Work in New York’s Capital Region by the Albany Business Review journal for five years running; and has been honored as the “Highest Rated” DMS vendor and a "Top Rated" DMS vendor in the DrivingSales Dealer Satisfaction Awards.

 

Auto dealers interested in learning how to turn their dealership into a Top Workplace can send a request to have Esposito speak at their local ADA chapter or 20 Group by emailing media@automate.com. Esposito's presentation "How to Create Loyal Customers Without A Customer Loyalty Program" is a tutorial on how dealers can increase customer loyalty, revenue and attract top talent by creating a great work environment. View Esposito's pitch on YouTube or download the free ebook at: http://www.automate.com/resources/ebooks/customer-loyalty-ebook-download/

 

Job seekers interested in being part of the Top Workplace in the capital region can check out Auto/Mate's open positions at http://www.automate.com/careers. Auto/Mate is currently accepting applications for software engineers and individuals with dealership experience to join its training and support teams.

 

 

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

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20Apr/150

Despite Auto Vendors’ Promotion of Mobile Tablet Solutions, 80 Percent of Dealers Don’t Use Mobile Tablets

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ALBANY, N.Y. – April 20th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced the results of an informal survey it conducted from November 2014 to April 2015. More than 100 dealership employees responded to questions about mobile usage in the dealership, and it turns out that despite the auto industry's promotion of mobile tablet software solutions, only 20 percent of auto dealerships use mobile tablets in their sales and service departments. Even fewer dealerships have adopted mobile tablets in the F&I department, with only seven percent indicating they use mobile tablets in the F&I process.

 

"I think we're seeing the classic bell curve in terms of dealers adopting a new technology," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "It's only been in the last year or two that we've seen many vendors make their solutions available on mobile tablets, and 20 percent of dealerships are early adopters. I anticipate this percentage will rise dramatically in the next few years as mobile tablet usage in the dealership becomes more mainstream."

 

Esposito cites the following reasons as the primary obstacles to widespread adoption of mobile tablets in the dealership:

 

1) Cost. The hardware and software costs associated with mobile tablets are not the primary cost objection. The larger issue for dealers is the cost of expanding their wi-fi infrastructure throughout the entire dealership, so mobile tablets can be used efficiently even in the furthest corners of a service bay.

 

2) Change. Mobile tablet usage requires a change in processes, from how customers are greeted in the service lane, to multi-point inspections, to how the salespeople interact with customers on the lot. Many dealers are resistant to change, putting off what they know will be a painful transition to completely new processes.

 

3) ROI is undefined. Historically dealers have not adopted new technologies until the ROI is made clear; before investing in mobile tablet usage, they want to know what the return will be.

 

A summary of the key takeaways from the mobile usage in the dealership survey results includes:

 

1) Mobile tablets appear to be used most often in the sales process:

  • 21% use them to search for dealership inventory
  • 20% use them to scan VINs
  • 15.5% use them to demonstrate features for customers
  • 80% of dealerships don't use mobile tablets in the sales process, but 15% would like to try

 

2) The second place mobile tablets are most often used in the dealership is in the fixed ops department:

  • 12% use them to take photos of vehicles to safeguard against false claims
  • 8.5% use them to enter VIN and vehicle information
  • 8.5% use them to perform multi-point vehicle inspections
  • 78% don't use mobile tablets in the fixed ops process, but 20% would like to try

 

3) The third ranked usage of mobile tablets in the dealership is in the F&I department:

  • 7% use them for signing and e-delivery of documents
  • 6% use them to present pricing and payment options
  • 5% use them for menu presentation
  • 93% don't use mobile tablets in the F&I process but 15% would like to try

 

4) Mobile tablets are used the least by executives and managers to review financial information:

  • 6% use them to track KPI's
  • 5% use them to view Daily DOCs
  • 5% use them to drill down into dashboard and metrics
  • Nearly 95% don't use mobile tablets to review financial information, but 11% would like to try

 

5) What do you believe are the greatest benefits to using mobile tablets in the dealership? Responses are ranked in order:

  • Improves dealership efficiency/workflow/consistency in process (29%)
  • Speeds up processes (25%)
  • Makes dealership personnel jobs easier (19%)
  • Increases customer satisfaction (14%)
  • Reduces paperwork (7%)
  • Increases revenue (6%)

 

6) What mobile tablet platform does your dealership use? Responses are ranked in order:

  • Apple iOS (37%)
  • Windows (9%)
  • Android (7%)
  • Blackberry (1%)
  • Don't Know (13%)

 

Esposito said the biggest surprise from the survey was the response to question number five, where respondents ranked benefits of using mobile tablets. "The biggest benefit of using mobile tablets is the increase in customer satisfaction, as it ultimately has the biggest impact on a dealer's bottom line," said Esposito.

 

Esposito also encourages dealers to be more thorough in their vetting process for mobile tablet platforms. "Most dealerships use iPads because of the brand name and general popularity of that product," said Esposito, "but if your dealership is running its DMS and other software programs on a Windows platform, it might make more sense to use a Microsoft Surface Pro so all data exchanges are instant and seamless."

 

For dealerships that are considering adopting mobile tablets, Esposito recommends starting in the fixed ops department. "Service is clearly the department that stands to benefit the most from mobile tablet adoption; from greeting customers in the service lane, opening RO's, conducting multi-point inspections, viewing recalls and recommended maintenances to pave the way to a better upsell process, the revenue potential in service is the greatest."

 

With costs coming down and the growing awareness of the benefits of mobile tablet usage, Esposito predicts a huge spike in dealership adoption rates over the next few years. "The sooner dealers create and embrace new processes for mobile tablets, the sooner they will benefit."

 

For more information about Auto/Mate Dealership Systems, visit www.automate.com.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

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15Apr/150

Three Ways Mobile Tablets Increase Transparency In Your Dealership

Mobile Tablet Car Dealership

Anyone who runs a business knows that transparency is considered to be a good thing. Transparency is an important part of a company's efforts to improve productivity, boost employee morale and earn customer trust. Yet, to be transparent is apparently easier said than done.

 

It's a sad fact that auto dealerships are--still, today--repeatedly listed in the Better Business Bureau's Top Ten industries with the most customer complaints. Even if you're an auto dealer who works hard to create one of the most transparent, honest dealerships in town, fighting public perception can be like swimming upstream.

 

The fact is, people tend to believe what they read more than what they hear from another person. These days, most people read online via a computer or other device. This is where mobile tablets can help.

 

Incorporating mobile tablets into your dealership processes allows you to present visual information to the customer. Information increases transparency because the customers feel empowered to make their own decision. It's one thing for your service advisor to recommend a service. It's quite another to present the customer with a picture of a part that needs to be replaced and a video that explains why that part is important and gives safety precautions. Seeing really is believing.

 

Here are three ways that mobile tablets can be used to increase transparency in your dealership:

 

1) In the service department. Mobile tablets allow service advisors to greet the customer in the service lane, conduct a multi-point inspection, get the customer sign-off and complete the service write-up process on the go. Spending more time with the customer helps to build trust and pave the way for a better upsell process. Customers can view service history along with any recall that may be needed on their vehicle. When a customer sees a checklist of maintenance items with a gradual progression of green to yellow to red, they feel more confident about approving a recommended repair.

 

2) In the sales department. Mobile tablets shine as a tool that can present visual information such as inventory videos, dealership videos, online reviews and other information that may be used in the decision-making process. Rather than attempt a hard sell, engage your ups by asking them about their needs and then pulling up information on why that vehicle and your dealership are the best solution for their needs.

 

Mobile tablets can also be used by salespeople to combat showrooming. This is when savvy customers come in to your showroom with smartphones and start checking out your competitors' pricing. If you really want to be transparent, have your salespeople beat these price shoppers at their own game. If a customer starts showrooming, a salesperson could whip out their tablet and search along with the customer, all while guaranteeing the lowest price.

 

3) In the F&I office. Mobile tablets can greatly reduce the time involved in the F&I process. While your customers are waiting to see the F&I manager, hand them a mobile tablet that allows them to answer questions about their driving habits, view the menu, watch educational videos about products and drag and drop products into a customized package. Your customers will be thrilled because they will save time and feel empowered to make their own decision.

 

If your dealership hasn't integrated mobile tablets into your processes, now is the time. Increased transparency and customer trust are just two of the many benefits enjoyed by going mobile.

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6Apr/150

Auto/Mate Releases Free eBook: “The Auto Dealer’s Ten-Step Guide To Creating Customer Loyalty”

Customer Loyalty eBook

ALBANY, N.Y. – April 6th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced the release of a free eBook titled "The Auto Dealer's Ten Step Guide to Creating Customer Loyalty: No Customer Loyalty Program Needed!" The eBook shares management and leadership principles proven to increase customer loyalty and generate higher profits, such as focusing on employee happiness and company culture.

 

"True customer loyalty can't be purchased with a program because it's about the relationships your customers have with your employees," said Mike Esposito, President and CEO of Auto/Mate. "I firmly believe that how happy your employees are directly impacts how loyal your customers are and ultimately how successful your company can be."

 

The eBook walks dealers through the ten steps needed to improve company culture by focusing on employees first and customers second:

 

1) Know the difference: loyalty vs. satisfaction

2) Make customer loyalty a priority

3) Define why you are in business

4) Establish your company's core values

5) Inform, empower and reward your employees

6) Become a great place to work

7) Hire the right people

8) Become a leader, not a manager

9) Make decisions for the long term

10) Track and record results

 

"I've always wondered why there aren't more dealerships listed in local 'best place to work' award programs that are sponsored by Business Journals and by Workplace Dynamics," said Esposito. "Being listed as a great place to work gives companies a natural competitive advantage in terms of how that company is perceived by its customers as well as attracting and retaining top talent."

 

As an industry-leading DMS provider, Auto/Mate has no customer loyalty programs or products for sale and the free eBook focuses solely on leadership practices. Esposito is passionate about sharing the principles he has learned and implemented as President and CEO of Auto/Mate. Esposito has grown Auto/Mate from a small company with a few dozen employees and 250 dealership clients, to an enterprise with more than 150 employees and 1,100 dealership clients including 187 dealer groups. Nationwide there are over 30,000 users of Auto/Mate's DMS.

 

Auto/Mate has been recognized as a "Best Places to Work" by the Albany Business Review five years in a row, as a "Top Workplace" by the Albany Times-Union four years in a row, and is the industry's leading DMS vendor in customer satisfaction with a 99.7 percent customer retention rate.

 

For more information or to download the free eBook "The Auto Dealer's Ten Step Guide to Creating Customer Loyalty: No Customer Loyalty Program Needed!" visit: http://www.automate.com/resources/ebooks/

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

# # #

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18Mar/150

Mike Esposito Is Inviting You to Auto/Mate’s Spring User Summit!

Do you live in or near Boston, MA? You are invited to Auto/Mate's Spring User Summit on Friday, April 17th. Spots are reserved on a first-come, first-serve basis so don't delay! We hope to see you there!

 

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16Mar/150

Auto/Mate’s Dave Druzynski to Present “Social Media In Hiring And Employment” At Innovative Dealer Summit

Latest News

ALBANY, N.Y. – March 16th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced that Dave Druzynski, Director of Human Resources at Auto/Mate, will present "Social Media in Hiring and Employment" at the upcoming Innovative Dealer Summit in Denver, CO on April 7th and 8th, 2015. In his presentation Druzynski will share the current laws and practices that impact a dealership's use of social media in the hiring process. Attendees will learn about legal battles involving dealerships because of improper use of social media, along with how to craft a social media policy that will keep a dealership out of legal trouble.

 

"If a manager at your dealership has ever Googled a job candidate or looked at their Facebook or Twitter page, they may have accessed information that is protected by law," said Druzynski. "Some dealerships are finding themselves on the losing end of lawsuits because of the way they have used social media. However there are ways to take advantage of social media and I will share how to do that without infringing on current laws."

 

Attendees of Druzynski's breakout session will learn the following:

  • The current laws that impact your dealership's use of social media as it relates to job applicants and the hiring process
  • The laws as they relate to your current employees. Recent court cases have determined that practices such as disciplining employees for posting disparaging remarks on their social media profiles are illegal
  • How courts are currently interpreting these laws and how they affect dealers' decision making
  • How to craft a social media policy that will allow a dealership to take advantage of the tools available to them while remaining out of legal trouble

 

Druzynski has earned the prestigious distinction as a Senior Professional in Human Resources (SPHR) and is a member of the senior management team at Auto/Mate Dealership Systems. He provides strategic human resources planning in the areas of talent management, employee engagement, leadership development, benefits and compensation and legal and regulatory compliance.

 

For a video summary of Dave Druzynski's presentation, watch here: https://youtu.be/60nRsq9PAt4

 

For more information or to register for the Innovative Dealer Summit, visit www.innovativedealersummit.com.

 

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

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