DMS Central | Your Dealership Management System Resource | Auto/Mate
30Jan/150

Mike Esposito Interviewed by DrivingSales News at NADA 2015

Mike Esposito featured in the DrivingSales News video coverage of NADA 2015.

http://bit.ly/1yULpIx

DrivingSalesNewsNADA Mike Esposito Interviewed by DrivingSales News at NADA 2015

Be Sociable, Share!
Filed under: Videos No Comments
24Jan/150

Auto/Mate’s NADA Booth Featured in Automotive News

NADA 2015 is off to a great start! Do you need oxygen when you open your bill from ADP or Reynolds? Stop by our booth and see why our customers call us a breath of fresh air. Our booth #3310N was featured in today's Automotive News daily magazine. Check it out!  http://bit.ly/1D2PA4x

 

oxygen bar Auto/Mates NADA Booth Featured in Automotive News

Be Sociable, Share!
Filed under: Uncategorized No Comments
22Jan/150

Auto/Mate Presented With DrivingSales Dealer Satisfaction Award For Third Year In A Row

DSaward_NADA2015

SAN FRANCISCO, CA – January 22nd, 2015 –Auto/Mate Dealership Systems announced today it has received a “Top Rated” Dealership Management System (DMS) award in the sixth annual DrivingSales Dealer Satisfaction Awards, presented at a special event today in conjunction with the 2015 National Automobile Dealers Association (NADA) Convention & Expo.

 

"This is the third year in a row that Auto/Mate has been recognized by dealers for being a leader in customer satisfaction," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "We're not satisfied unless our customers are satisfied, so knowing they appreciate us for providing the best software with the best support is a great achievement."

 

Auto/Mate's Automotive Management Productivity Suite (AMPS) is a full-featured, user-friendly dealership management system in use at more than 1,000 auto retailers nationwide. AMPS provides dealers with robust functionality suitable for large auto groups and equivalent to other leading DMS vendors, for a much lower monthly premium. The system is designed "By Car People For Car PeopleTM," has an open API for third-party vendor integration and is customizable to a dealership's individual processes.

 

“We congratulate Auto/Mate on being a DrivingSales Dealer Satisfaction Award recipient and for being recognized by its dealer customers for high levels of excellence,” said DrivingSales CEO and Founder Jared Hamilton. “For six years, and through over 21,000 validated reviews, DrivingSales Vendor Ratings has helped dealers make smarter, more informed decisions, leading them to outstanding service providers such as Auto/Mate."

 

The DrivingSales Dealer Satisfaction Awards are based on cumulative ratings tallied and verified over the calendar year (January – December 2014) at DrivingSales.com Vendor Ratings.  DrivingSales.com Vendor Ratings is the industry’s only neutral, comprehensive vendor rating forum featuring real-time peer reviews and honest competitor comparisons, and provides dealerships with important information from actual customers who have hands-on experience using vendor products / solutions in their stores. Each rating is verified as coming from an actual dealership employee.

 

Full award results are available online at http://dealersatisfactionawards.com/. Award winners are showcased in the Q1 2015 issue of DrivingSales DealerExec which, in addition to being distributed at the 2015 NADA Convention and Expo, is delivered to every new car dealership nationwide, as well as to more than 2,000 of the top used car dealers in the U.S. For more information on DealerExec, please visit: dealerexecmag.com.

 

For more information on Auto/Mate's DMS, please visit www.automate.com or visit Booth #3310N at the NADA Convention & Expo, January 24th - 26th.

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,000 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

 

About DrivingSales  

 

DrivingSales enables retail automotive dealers to learn, connect, innovate, and prosper in a rapidly changing retail environment. DrivingSales operates three business units geared at delivering actionable insight to dealers:  DrivingSales Media, which comprises the DrivingSales.com dealer community, DrivingSales News, Dealer Executive Magazine, and multiple industry conferences. DrivingSales University, the leading provider of automotive retail education content and certification programs, and DrivingSales Data, the industry’s largest cross-channel data analytics platform.

 

Founded by a third-generation car dealer in 2008, today DrivingSales is utilized by over 60% of franchised dealerships in North America as a resource to improve their business performance.  To learn more about the DrivingSales community, news, training or performance analytics visit DrivingSales.com, DrivingSalesNews.com, DrivingSalesUniversity.com and DrivingSalesData.com.

 

Auto/Mate Media Relations:
Holly Forsberg (hforsberg.cwpr@gmail.com), Carter West Public Relations

602-680-8960

 

DrivingSales Media Relations:
Melanie Webber (melanie@mwebbcom.com), mWEBB Communications, 949.307.1723

 

Be Sociable, Share!
19Jan/150

Auto/Mate Launches Option/Mate Mobile F&I Menu Solution, Improving Customer Experience

Latest News

ALBANY, N.Y. – January 19th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) today launched Option/Mate™ Mobile, a mobile-optimized version of its advanced F&I menu solution for auto dealers. F&I managers using Auto/Mate's dealership management system (DMS) can now offer customers at their auto dealerships a variety of menu presentations on a mobile tablet. Option/Mate Mobile allows the customer to view F&I product menus, learn more about products that interest them, and drag and drop different product selections into a customized package.

 

"Offering customers a mobile tablet featuring F&I product menus paves the way for increased engagement, sales and retention opportunities," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "Using Option/Mate Mobile has the potential to increase a dealer's gross profit per deal by an average of 20 percent."

 

After the turn over from sales, often customers have to wait until the F&I manager is available. Handing customers a tablet with a display of the F&I menu during this wait time is optimal and helps to shorten the sales process. While they are waiting, the customer can answer a questionnaire about how they plan to use their vehicle. The answers they provide results in a custom menu presentation of F&I products such as warranties, service contracts, tire and wheel protection plans, insurance, roadside assistance and more.

 

If the customer is not familiar with the benefits of a product, they can click on a link to find more information or watch a video demonstration. A mobile presentation of product benefits is often perceived by customers as imposing less pressure upon them to make a purchasing decision, compared with when they are sitting in front of the F&I manager. This makes the customer feel more in control and empowered with information, which in turn builds trust and ultimately increases product sales.

 

When the customer is finished viewing all the menu items, information on which products they chose and forfeited is instantly updated in the menu on the F&I manager's computer for easy processing.

 

Option/Mate Mobile is compatible with all tablet devices including Apple OS (iPads), Android and Windows platforms. Option/Mate is a five-in-one product allowing F&I staff to create detailed menus for customers. Group options, rate schedules, and display features can be set as defaults but can be changed on a case-by-case basis.

 

For more information on Option/Mate Mobile or to see a product demonstration, visit Auto/Mate at Booth #3310N at the NADA Convention & Expo, January 24th-26th. Make an appointment at www.automate.com or call 877-340-2677.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,000 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

Be Sociable, Share!
14Jan/150

Rumors of the F&I Managers’ Death Have Been Greatly Exaggerated

Resurrection.

By Mike Esposito, President and CEO of Auto/Mate Dealership Systems

 

For several years there has been some banter concerning the demise of the F&I Manager position. A focus on the need to speed up the car-buying process and improve customer satisfaction will inevitably lead to the demise of this role in the dealership, or so it's said. In the words of Mark Twain, I believe the rumors of the F&I Manager's death have been greatly exaggerated.

 

The reality is the F&I Manager's role is not a one-size-fits-all approach. In large dealerships, most sales departments have front-end gross and back-end gross, and a very clear definition of roles and goals for both. In mid- to small-size dealerships, it may make sense to combine roles and you can frequently find a sales manager working payment numbers and also selling service contracts and products. However, in these scenarios typically the contract and product gross is low.

 

The fact is there is a need for F&I products. Customers, whether they think they need or want them at the time, and regardless of how fast they want to get out of the dealership, really do need to have these products presented to them. Most customers will recognize and want the peace-of-mind that many of these products offer, if they are properly presented.

 

Instead of focusing on who should be doing the presenting, shouldn't the focus be on the F&I presentation itself? Regardless of whether an F&I Manager or a salesperson is in this role, the need for that person to be properly trained and the appropriate technology to streamline the process are critical.

 

These days there is no excuse for a long, drawn-out F&I sales presentation. There are many F&I menu solutions available that are both affordable and fully integrated with your DMS. Listening to the customer and assessing their needs is the most important first step. The ability to quickly create a customized package based on these needs is the second. Dealerships that take the time to create a series of "smart" packages of products designed for different needs have found this to be a successful approach.

 

If a turn over from sales to F&I is necessary, and a wait time unavoidable, give the customer something to do! This is where mobile tablets are not only a cool tool, but invaluable. While your customer waits, they can scroll through a questionnaire asking them how they use their vehicles. Then, based upon their answers, a series of customized recommendations are presented to them. If the customer doesn't understand a product, they can click on a description or an educational video that explains everything. Putting the information in the customers' hands empowers them, which, contrary to what some dealers might think, increases the likelihood they will purchase.

 

Another important revenue generator that's often overlooked is following up on lost F&I sales. In some cases the customer really does just want to get out the door as quickly as possible, so they grow impatient and decline everything. But that doesn't mean they don't have a need, or that they won't at some point be inclined to listen.

 

Once a week someone--the F&I Manager or the person in that role--should run a sales report to extract lost sales opportunities, including F&I. Then follow up with all the customers who left without purchasing, by sending emails or postcards or even phone calls. An F&I Manager with one of our clients does this quite successfully. Anchor Auto Group's follow-up efforts on lost F&I sales net a ten percent return and add approximately $10,000 in recovered revenue to the bottom line every month.

 

Additionally, the need for compliance now is greater than ever. Everything nowadays is about crossing your t’s and dotting your i’s. Your F&I menu solution should produce disclosure statements as well as a selected options report that shows what the customer is purchasing and what they are forfeiting. This is key as you never want the customer to come back and say they were not offered a certain contract or product.

 

Increased customer satisfaction and increased back-end gross are not conflicting goals. It's possible to have both, as long as the person doing the selling has the appropriate knowledge and tools. Every dealership is different but in my experience, a good F&I Manager is not only financially self-sustainable, but worth their weight in gold. Long live the F&I Manager!

 

I hope to see you at Booth #3310N at the NADA Convention & Expo!

 

Be Sociable, Share!
12Jan/150

Auto/Mate Introduces Rev/Mate, Online Service Scheduling And Menu Building Solution for Auto Dealers

Latest News

ALBANY, N.Y. – January 12th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) today introduced Rev/Mate, an online service scheduling and menu building solution for auto dealers. Rev/Mate will be rolled out in the Automotive Productivity Management Suite (AMPS) Fixed Ops/Mate module in 2015. Rev/Mate is designed for service departments to maximize customer pay revenue while creating a quality customer relations service experience.

 

"Rev/Mate puts knowledge and power into the hands of the customer, giving them a better experience and allowing them to make informed decisions," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "In turn, this increases customer retention rates and dealership profitability."

 

Rev/Mate scheduling software offers service departments a dealer-branded solution that enables customers to schedule appointments at their convenience. Additionally, customers can view their vehicle history, request a specific service advisor and request transportation, if needed. Appointment confirmations and reminders are delivered via e-mail and texts. Real-time updates appear in the service appointment module within AMPS, so service employees can easily convert appointments into ROs with a click of a button.

 

Rev/Mate includes a menu building solution that creates trust and confidence with VIN-specific factory recommended services. Additionally, dealers can create and customize their own recommended maintenance and repair menus for the customer to choose from. The menu builder presents good/better/best recommendations with transparent pricing, communicates with parts for efficiency inventory pulls and includes service advisor notes on specific service recommendations for improved customer consultations.

 

Additionally, Rev/Mate provides detailed measurement reports and reliable information for managing service capacity. It supports and is scalable to all dealer sizes, from single stores to large auto groups

 

Auto/Mate’s AMPS’s service suite provides dealers with a comprehensive DMS solution for their service and parts departments. The suite offers advanced auto dispatch, electronic RO and mobile lane check-in capabilities, as well as productivity boosting and reporting features that increase service department profitability.

 

For more information visit Auto/Mate at Booth #3310N at the NADA Convention & Expo, January 24th-26th. Make an appointment at www.automate.com or call 877-340-2677.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,000 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

Be Sociable, Share!
11Dec/140

Mike Esposito Interviewed by Car Biz Today

 

Auto/Mate has been voted a "Best Places to Work" five years in a row! In this interview, Mike Esposito discusses why employee happiness is a pre-requisite to customer loyalty and gives tips on how to hire the right person for your company culture.

Be Sociable, Share!
8Dec/140

Auto/Mate Adds Rates, Residuals and Rebates to Desk/Mate, Providing Auto Dealers with Instant Incentive Information

Latest News

FOR IMMEDIATE RELEASE

ALBANY, N.Y. – December 8th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today the addition of rates, residuals and rebates information to its Automotive Management Productivity Suite (AMPS®) Desk/Mate module. Dealerships that use Auto/Mate's desking solution now have access to real-time lease rates, residuals, manufacturer incentives and other rebate information, enabling F&I managers to quickly and accurately work the best possible deal for their customers.

 

"It's difficult to keep track of the many OEM incentive programs, expiration dates and to know which rebate or combination of rebates will be allowed or rejected," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "With Desk/Mate, all you have to do it select the vehicle you're working and all the scenarios are presented in a visually appealing and easy to understand format."

 

Desk/Mate automatically organizes and optimizes the best combination of incentives that can be stacked to give both F&I managers and customers the best possible scenario. It sorts through the various affinity, military, first-time and college grad programs available, and disallows any incompatible programs from consideration.

 

Having the latest interest rate data in a desking system can save dealers valuable time and money. If a manufacturer advertised lease rate is .00064 and the contract arrives with .00063, it may be rejected and sent back to the dealership. Desk/Mate is automatically populated with real-time data drawn from AIS Rebates, the industry leader in rebate and incentive management.

 

Desk/Mate also displays a menu of all financial institutions that a dealer does business with, including payment and gross information for available terms. Auto dealers benefit by seeing all payment options based on the various deal transaction scenarios, using manufacturer rates, bank retail financing, manufacturer supported leases, and more.

 

The AMPS Desk/Mate module allows sales managers to easily compare multiple retail, lease and balloon payment options; as well as multiple vehicle choices for the customer, displayed side-by-side. Desk/Mate is fast, flexible and easy to use, increasing productivity and profitability in the sales department.

 

To see a demonstration, visit Auto/Mate at Booth #3310N at the NADA 2015 Convention & Expo. Schedule your appointment at http://www.automate.com/nada.php

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,000 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

Be Sociable, Share!
18Nov/140

Take Our Survey for a Chance to Win $400!

Mobile Tablet Usage

Auto/Mate Dealership Systems is conducting a survey on the usage of mobile tablets in auto dealerships. How many of you are using mobile tablets in the sales process, in the F&I process and in fixed ops? We would like to find out and we appreciate your input!

 

We're inviting all auto dealer personnel to participate. Participants who complete the survey will be entered into a random drawing to win a $400 Visa gift card. In less than ten minutes--or the time it takes to finish your cup of coffee--you could be entered to win!

 

The survey is being conducted by an outside party. Your responses and contact information will remain anonymous. Just click on this link to get started: https://www.surveymonkey.com/s/MUQ414DMSC

 

 

Be Sociable, Share!
Filed under: Uncategorized No Comments
17Nov/140

Auto/Mate Completes Integration of its Dealership Management System with BMW of North America, LLC

Latest News

ALBANY, N.Y. – November 17th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that it has completed integration of its dealership management system, Automotive Management Productivity Suite (AMPS), with BMW of North America's (BMWNA) DMS Data Transfer system. BMW dealers using Auto/Mate's DMS can now enjoy seamless bi-directional information exchange with BMWNA.

 

“Having a fully integrated solution will save BMW dealers both time and money as it speeds up daily processes and eliminates loss of data, redundant data entry and other inefficiencies," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems.

 

Auto/Mate has completed integration of the following qualified interfaces with BMWNA's DMS Data Transfer system:

 

  • Retail Delivery Reporting (RDR)
  • Vehicle Inventory Download
  • Financial Statements
  • Fixed Ops: Service Appointments, Monthly Workshop Report, Parts Invoice Shipment, Parts Inventory, Parts Activity, Parts Disposition, Parts Orders and Returns, Parts Invoices and Warranty Repair Orders.

 

Auto/Mate's DMS is the ideal solution for single and group franchise dealerships. For more information call Auto/Mate at 877-340-2677.

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,000 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

Be Sociable, Share!