DMS Central | Your Dealership Management System Resource | Auto/Mate
27Apr/150

Auto/Mate Ranks Number One on Top Workplaces 2015 Report; Mike Esposito Honored with Special Leadership Award from the Times-Union

TopWorkplaces2015

Albany, N.Y. – April 27th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that it ranked number one on the Top Workplaces 2015 report compiled by the Times-Union. This is the fourth consecutive year that Auto/Mate has received a Top Workplace award, and the first year that Auto/Mate has achieved the highest ranking in the mid-size business category in New York's greater capital region. In addition, Auto/Mate's President and CEO Mike Esposito received a special leadership award in the mid-size business category. Only one award is given to a leader in each category, a recognition that's decided based on feedback from thousands of employee surveys sent out by Workplace Dynamics, LLC.

 

"I'm thrilled we made it to the top of the list and truly honored by the leadership award. I don't take it for granted and will work hard to make sure Auto/Mate remains a Top Workplace," said Mike Esposito, President and CEO of Auto/Mate. "The employee feedback from the survey gives us great insight as to what we need to focus on to keep both our employees and customers happy."

 

Auto/Mate finished first among 20 companies with 125-499 employees. A total of fifty companies made the Top Workplaces list this year. The list is compiled annually by the Times-Union and by WorkplaceDynamics, a leading research firm on organizational health and employee engagement. Auto/Mate's top ranking was based on criteria combining employee feedback, benefits packages and corporate culture.

 

Auto/Mate’s exceptional benefits include:

  • Company events and outings
  • Involvement in and sponsorship of community events
  • Company sponsored wellness program with hosted speakers
  • Casual dress every day
  • Body/Shop employee gym
  • Employee discounts
  • Paid volunteer day
  • Company-wide contests and challenges (i.e. best-decorated cubicle award during the holidays)
  • Food trucks and hosted breakfasts and lunches on special occasions

 

Mike Esposito's special leadership award was based on employee responses to the Top Workplaces survey statement: “I have confidence in the leader of this company.” Employees were also asked "What does the leader of this company do well?" Anonymous comments received include “He is easy to talk to and shows appreciation for everyone’s hard work … which makes you feel important," and “He understands what it takes to get the company moving in a positive direction.”

 

Auto/Mate has also been named a Best Places to Work in New York’s Capital Region by the Albany Business Review journal for five years running; and has been honored as the “Highest Rated” DMS vendor and a "Top Rated" DMS vendor in the DrivingSales Dealer Satisfaction Awards.

 

Auto dealers interested in learning how to turn their dealership into a Top Workplace can send a request to have Esposito speak at their local ADA chapter or 20 Group by emailing media@automate.com. Esposito's presentation "How to Create Loyal Customers Without A Customer Loyalty Program" is a tutorial on how dealers can increase customer loyalty, revenue and attract top talent by creating a great work environment. View Esposito's pitch on YouTube or download the free ebook at: http://www.automate.com/resources/ebooks/customer-loyalty-ebook-download/

 

Job seekers interested in being part of the Top Workplace in the capital region can check out Auto/Mate's open positions at http://www.automate.com/careers. Auto/Mate is currently accepting applications for software engineers and individuals with dealership experience to join its training and support teams.

 

 

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

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20Apr/150

Despite Auto Vendors’ Promotion of Mobile Tablet Solutions, 80 Percent of Dealers Don’t Use Mobile Tablets

Latest News

ALBANY, N.Y. – April 20th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced the results of an informal survey it conducted from November 2014 to April 2015. More than 100 dealership employees responded to questions about mobile usage in the dealership, and it turns out that despite the auto industry's promotion of mobile tablet software solutions, only 20 percent of auto dealerships use mobile tablets in their sales and service departments. Even fewer dealerships have adopted mobile tablets in the F&I department, with only seven percent indicating they use mobile tablets in the F&I process.

 

"I think we're seeing the classic bell curve in terms of dealers adopting a new technology," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "It's only been in the last year or two that we've seen many vendors make their solutions available on mobile tablets, and 20 percent of dealerships are early adopters. I anticipate this percentage will rise dramatically in the next few years as mobile tablet usage in the dealership becomes more mainstream."

 

Esposito cites the following reasons as the primary obstacles to widespread adoption of mobile tablets in the dealership:

 

1) Cost. The hardware and software costs associated with mobile tablets are not the primary cost objection. The larger issue for dealers is the cost of expanding their wi-fi infrastructure throughout the entire dealership, so mobile tablets can be used efficiently even in the furthest corners of a service bay.

 

2) Change. Mobile tablet usage requires a change in processes, from how customers are greeted in the service lane, to multi-point inspections, to how the salespeople interact with customers on the lot. Many dealers are resistant to change, putting off what they know will be a painful transition to completely new processes.

 

3) ROI is undefined. Historically dealers have not adopted new technologies until the ROI is made clear; before investing in mobile tablet usage, they want to know what the return will be.

 

A summary of the key takeaways from the mobile usage in the dealership survey results includes:

 

1) Mobile tablets appear to be used most often in the sales process:

  • 21% use them to search for dealership inventory
  • 20% use them to scan VINs
  • 15.5% use them to demonstrate features for customers
  • 80% of dealerships don't use mobile tablets in the sales process, but 15% would like to try

 

2) The second place mobile tablets are most often used in the dealership is in the fixed ops department:

  • 12% use them to take photos of vehicles to safeguard against false claims
  • 8.5% use them to enter VIN and vehicle information
  • 8.5% use them to perform multi-point vehicle inspections
  • 78% don't use mobile tablets in the fixed ops process, but 20% would like to try

 

3) The third ranked usage of mobile tablets in the dealership is in the F&I department:

  • 7% use them for signing and e-delivery of documents
  • 6% use them to present pricing and payment options
  • 5% use them for menu presentation
  • 93% don't use mobile tablets in the F&I process but 15% would like to try

 

4) Mobile tablets are used the least by executives and managers to review financial information:

  • 6% use them to track KPI's
  • 5% use them to view Daily DOCs
  • 5% use them to drill down into dashboard and metrics
  • Nearly 95% don't use mobile tablets to review financial information, but 11% would like to try

 

5) What do you believe are the greatest benefits to using mobile tablets in the dealership? Responses are ranked in order:

  • Improves dealership efficiency/workflow/consistency in process (29%)
  • Speeds up processes (25%)
  • Makes dealership personnel jobs easier (19%)
  • Increases customer satisfaction (14%)
  • Reduces paperwork (7%)
  • Increases revenue (6%)

 

6) What mobile tablet platform does your dealership use? Responses are ranked in order:

  • Apple iOS (37%)
  • Windows (9%)
  • Android (7%)
  • Blackberry (1%)
  • Don't Know (13%)

 

Esposito said the biggest surprise from the survey was the response to question number five, where respondents ranked benefits of using mobile tablets. "The biggest benefit of using mobile tablets is the increase in customer satisfaction, as it ultimately has the biggest impact on a dealer's bottom line," said Esposito.

 

Esposito also encourages dealers to be more thorough in their vetting process for mobile tablet platforms. "Most dealerships use iPads because of the brand name and general popularity of that product," said Esposito, "but if your dealership is running its DMS and other software programs on a Windows platform, it might make more sense to use a Microsoft Surface Pro so all data exchanges are instant and seamless."

 

For dealerships that are considering adopting mobile tablets, Esposito recommends starting in the fixed ops department. "Service is clearly the department that stands to benefit the most from mobile tablet adoption; from greeting customers in the service lane, opening RO's, conducting multi-point inspections, viewing recalls and recommended maintenances to pave the way to a better upsell process, the revenue potential in service is the greatest."

 

With costs coming down and the growing awareness of the benefits of mobile tablet usage, Esposito predicts a huge spike in dealership adoption rates over the next few years. "The sooner dealers create and embrace new processes for mobile tablets, the sooner they will benefit."

 

For more information about Auto/Mate Dealership Systems, visit www.automate.com.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

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15Apr/150

Three Ways Mobile Tablets Increase Transparency In Your Dealership

Mobile Tablet Car Dealership

Anyone who runs a business knows that transparency is considered to be a good thing. Transparency is an important part of a company's efforts to improve productivity, boost employee morale and earn customer trust. Yet, to be transparent is apparently easier said than done.

 

It's a sad fact that auto dealerships are--still, today--repeatedly listed in the Better Business Bureau's Top Ten industries with the most customer complaints. Even if you're an auto dealer who works hard to create one of the most transparent, honest dealerships in town, fighting public perception can be like swimming upstream.

 

The fact is, people tend to believe what they read more than what they hear from another person. These days, most people read online via a computer or other device. This is where mobile tablets can help.

 

Incorporating mobile tablets into your dealership processes allows you to present visual information to the customer. Information increases transparency because the customers feel empowered to make their own decision. It's one thing for your service advisor to recommend a service. It's quite another to present the customer with a picture of a part that needs to be replaced and a video that explains why that part is important and gives safety precautions. Seeing really is believing.

 

Here are three ways that mobile tablets can be used to increase transparency in your dealership:

 

1) In the service department. Mobile tablets allow service advisors to greet the customer in the service lane, conduct a multi-point inspection, get the customer sign-off and complete the service write-up process on the go. Spending more time with the customer helps to build trust and pave the way for a better upsell process. Customers can view service history along with any recall that may be needed on their vehicle. When a customer sees a checklist of maintenance items with a gradual progression of green to yellow to red, they feel more confident about approving a recommended repair.

 

2) In the sales department. Mobile tablets shine as a tool that can present visual information such as inventory videos, dealership videos, online reviews and other information that may be used in the decision-making process. Rather than attempt a hard sell, engage your ups by asking them about their needs and then pulling up information on why that vehicle and your dealership are the best solution for their needs.

 

Mobile tablets can also be used by salespeople to combat showrooming. This is when savvy customers come in to your showroom with smartphones and start checking out your competitors' pricing. If you really want to be transparent, have your salespeople beat these price shoppers at their own game. If a customer starts showrooming, a salesperson could whip out their tablet and search along with the customer, all while guaranteeing the lowest price.

 

3) In the F&I office. Mobile tablets can greatly reduce the time involved in the F&I process. While your customers are waiting to see the F&I manager, hand them a mobile tablet that allows them to answer questions about their driving habits, view the menu, watch educational videos about products and drag and drop products into a customized package. Your customers will be thrilled because they will save time and feel empowered to make their own decision.

 

If your dealership hasn't integrated mobile tablets into your processes, now is the time. Increased transparency and customer trust are just two of the many benefits enjoyed by going mobile.

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6Apr/150

Auto/Mate Releases Free eBook: “The Auto Dealer’s Ten-Step Guide To Creating Customer Loyalty”

Customer Loyalty eBook

ALBANY, N.Y. – April 6th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced the release of a free eBook titled "The Auto Dealer's Ten Step Guide to Creating Customer Loyalty: No Customer Loyalty Program Needed!" The eBook shares management and leadership principles proven to increase customer loyalty and generate higher profits, such as focusing on employee happiness and company culture.

 

"True customer loyalty can't be purchased with a program because it's about the relationships your customers have with your employees," said Mike Esposito, President and CEO of Auto/Mate. "I firmly believe that how happy your employees are directly impacts how loyal your customers are and ultimately how successful your company can be."

 

The eBook walks dealers through the ten steps needed to improve company culture by focusing on employees first and customers second:

 

1) Know the difference: loyalty vs. satisfaction

2) Make customer loyalty a priority

3) Define why you are in business

4) Establish your company's core values

5) Inform, empower and reward your employees

6) Become a great place to work

7) Hire the right people

8) Become a leader, not a manager

9) Make decisions for the long term

10) Track and record results

 

"I've always wondered why there aren't more dealerships listed in local 'best place to work' award programs that are sponsored by Business Journals and by Workplace Dynamics," said Esposito. "Being listed as a great place to work gives companies a natural competitive advantage in terms of how that company is perceived by its customers as well as attracting and retaining top talent."

 

As an industry-leading DMS provider, Auto/Mate has no customer loyalty programs or products for sale and the free eBook focuses solely on leadership practices. Esposito is passionate about sharing the principles he has learned and implemented as President and CEO of Auto/Mate. Esposito has grown Auto/Mate from a small company with a few dozen employees and 250 dealership clients, to an enterprise with more than 150 employees and 1,100 dealership clients including 187 dealer groups. Nationwide there are over 30,000 users of Auto/Mate's DMS.

 

Auto/Mate has been recognized as a "Best Places to Work" by the Albany Business Review five years in a row, as a "Top Workplace" by the Albany Times-Union four years in a row, and is the industry's leading DMS vendor in customer satisfaction with a 99.7 percent customer retention rate.

 

For more information or to download the free eBook "The Auto Dealer's Ten Step Guide to Creating Customer Loyalty: No Customer Loyalty Program Needed!" visit: http://www.automate.com/resources/ebooks/

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships. Its Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate received the “Highest Rated DMS of 2012" and the "Highest Rated DMS of 2013" awards in the annual Driving Sales Dealer Satisfaction Awards.

 

Auto/Mate’s employees have more than 850 years of combined experience working in auto dealerships – the foundation of its “Designed By Car People For Car PeopleTM” slogan. For more information visit our website, follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

 

# # #

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18Mar/150

Mike Esposito Is Inviting You to Auto/Mate’s Spring User Summit!

Do you live in or near Boston, MA? You are invited to Auto/Mate's Spring User Summit on Friday, April 17th. Spots are reserved on a first-come, first-serve basis so don't delay! We hope to see you there!

 

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16Mar/150

Auto/Mate’s Dave Druzynski to Present “Social Media In Hiring And Employment” At Innovative Dealer Summit

Latest News

ALBANY, N.Y. – March 16th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced that Dave Druzynski, Director of Human Resources at Auto/Mate, will present "Social Media in Hiring and Employment" at the upcoming Innovative Dealer Summit in Denver, CO on April 7th and 8th, 2015. In his presentation Druzynski will share the current laws and practices that impact a dealership's use of social media in the hiring process. Attendees will learn about legal battles involving dealerships because of improper use of social media, along with how to craft a social media policy that will keep a dealership out of legal trouble.

 

"If a manager at your dealership has ever Googled a job candidate or looked at their Facebook or Twitter page, they may have accessed information that is protected by law," said Druzynski. "Some dealerships are finding themselves on the losing end of lawsuits because of the way they have used social media. However there are ways to take advantage of social media and I will share how to do that without infringing on current laws."

 

Attendees of Druzynski's breakout session will learn the following:

  • The current laws that impact your dealership's use of social media as it relates to job applicants and the hiring process
  • The laws as they relate to your current employees. Recent court cases have determined that practices such as disciplining employees for posting disparaging remarks on their social media profiles are illegal
  • How courts are currently interpreting these laws and how they affect dealers' decision making
  • How to craft a social media policy that will allow a dealership to take advantage of the tools available to them while remaining out of legal trouble

 

Druzynski has earned the prestigious distinction as a Senior Professional in Human Resources (SPHR) and is a member of the senior management team at Auto/Mate Dealership Systems. He provides strategic human resources planning in the areas of talent management, employee engagement, leadership development, benefits and compensation and legal and regulatory compliance.

 

For a video summary of Dave Druzynski's presentation, watch here: https://youtu.be/60nRsq9PAt4

 

For more information or to register for the Innovative Dealer Summit, visit www.innovativedealersummit.com.

 

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com

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12Mar/150

Crime Scene Investigation: What’s the Chain of Evidence For Your DMS Data?

CSI

by Mike Esposito, President and CEO, Auto/Mate Dealership Systems

 

Heinous crimes are being committed, day after day in auto dealerships around the nation. Somehow the valuable data in your dealership management system (DMS) keeps ending up in other dealers' hands. How is it that your competition across town knows that one of your customers is six months away from coming off a lease? How is it that one of your most loyal customers who has purchased three Toyotas from you, has just received an email offer from a competing Toyota dealership?

 

What nefarious forces are afoot, you wonder, and well you should. Is someone stealing your precious data? Is your DMS provider giving your data away?  Before we start pointing fingers, let us follow the Chain of Evidence.

 

In a Crime Scene Investigation (CSI) the Chain of Evidence is a series of events which, when viewed in sequence, account for the actions or location of a person or entity during a particular period of time. I submit the following:

 

  1. Mr. Dealer is required to sign up for a parts program with their OEM. Or, Mr. Dealer has decided to install a new software program from a third-party vendor. The agreement states the OEM or third-party vendor will be pulling or getting a push of the data on a daily basis from the dealer's DMS.
  2. OEM or third-party vendor subcontracts the data push/pull duties to a data aggregator.
  3. Data aggregator receives the data. In their agreement with the OEM or third-party vendor there is a tiny clause in the fine print that allows them to share, resell or trade this data with several affiliates.
  4. Quite possibly, the OEM or third-party vendor is not aware of the fine print.
  5. Quite certainly, Mr. Dealer is not aware of the fine print.
  6. The data from Mr. Dealer's DMS is resold, traded or shared with one, several, or for all we know, dozens of the data aggregators' affiliates, and their affiliates, and so on.

 

From this Chain of Evidence, there is only one possible conclusion. The fiend responsible for giving your precious data to your competitors is none other than ...you, Mr. Dealer! (Cue dramatic music and shocked face)

 

Yes, you are the party responsible for signing an agreement without reading the fine print. You are the party who failed to ask the pertinent questions. Your third-party vendors are not doing anything illegal or even unethical. Your DMS provider is obliged to do what you tell them, which is to give a third-party vendor or aggregator unrestricted access to your data.

 

The good news is, I think you have a pretty good case for self-defense. After all, you don't know what you don't know. But now that you do know, you can avoid being part of this twisted, diabolical chain of evidence, by taking the following steps:

 

  • Review all contracts with third-party vendors. Require the language to be very specific regarding what type of data is needed, how often and from which part of the system. This is where your DMS provider can offer the most help, by performing monthly audits and providing dealers with the above information. That way the dealer can check and see if vendors are indeed pulling the agreed upon information.

 

  • Insist on the removal of all language that relates to sharing or re-selling information. However, if doing so is required for the vendor to do their job, this won’t be an option. In this case, demand to know what type of data is shared or sold, and to whom – including the specific names of all affiliates.

 

  • Request to see the agreements between data aggregators and their affiliates, and demand the same type of language be in their agreements, so they know what the affiliates are doing with the data.

 

  • Insist you have the right to full transparency in terms of what purpose(s) the data is being used for, from both vendors and their affiliates.

 

  • Review all agreements and ask who is actually accessing the data, then ask to see the agreements between the third parties and any vendors they sub-contract access to.

 

  • Once every few months, enter in a false customer profile with a personal email address that you set up for the purpose of tracking what companies are soliciting to your customers.

 

  • Daunting? Yes. One vendor may have half a dozen affiliates, and some of those affiliates may have affiliates. There may actually be up to a dozen parties involved in a single process.

 

  • Worth it? Yes. The fact that your competitors can buy your customer data is beneficial to them and harmful to your business.

 

If you, the dealers, don't stand up for your right to know who is selling what to whom, then who will? Take a stand, ask questions and follow the Chain of Evidence until you are completely satisfied that nobody is sharing or selling your data. You are now released on your own recognizance.

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5Mar/150

Mike Esposito Featured On CBT News “F&I Today”

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2Mar/150

Auto/Mate to Host Spring User Summit for Auto Dealer Customers Near Boston, MA

UserSummit_Spring15

Attendees who pre-register by Friday, March 6th will be entered to win one pair of Red Sox tickets!

ALBANY, N.Y. – March 2nd, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced it will be hosting a User Summit for its auto dealer customers on Friday, April 17th in Westborough, MA. The User Summit is an all-day event with breakout sessions featuring product experts who will introduce and give in-depth training on the latest and greatest features of Auto/Mate's dealership management system (DMS).

 

"Due to overwhelming and positive feedback from our first user summit in September, we realize our customers really appreciate being able to meet and network with our own employees as well as other Auto/Mate users," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "On our end, the feedback we receive from our customers during the event is invaluable."

 

There is no charge for Auto/Mate customers to attend the all-day event, which includes a hosted breakfast, lunch and cocktail hour. Space is limited to 150 attendees and will be on a first-come, first-serve basis. Auto/Mate's customers who pre-register for the User Summit by Friday, March 6th will be entered to win one pair of Red Sox tickets. The tickets are for two grandstand seats to the Red Sox home game on Saturday, April 18th at 4 p.m. Ticket winners will be announced Monday, March 9th and the tickets will be given to the winner at the summit.

 

Auto/Mate's User Summit is geared toward dealership executives and managers who want to learn more about Auto/Mate's DMS features and capabilities. Highlights will include:

 

  • Introduction: Auto/Mate's Vision and Future Plans

 

  • New Feature Announcements: Option/Mate mobile F&I menu, Rev/Mate online scheduling and menu building, Rates, Residuals and Rebates, multi-point inspection for mobile service, payroll and accounting updates, auto dispatch, the latest Open/Mate integrations, data security and more.

 

  • Rockin' 101 with Ken Rock: High-level feature overview of every module in Auto/Mate's Automotive Management Productivity Suite (AMPS) dealership management system.

 

  • Break Out Sessions featuring Auto/Mate's advanced tech support "Go Team," and a "Town Hall" format where users can ask questions and discuss ideas in an open forum

 

Additionally, attendees will have the opportunity to network with Open/Mate partners and other vendors with the addition of exhibitor tables at this year's event, along with peers to learn what's new in the industry and best practices.

 

Mark Everly, Controller with the Donley Auto Group in Ashland, OH attended Auto/Mate's September User Summit in Albany, NY. "It was worth the trip! It's obvious that Auto/Mate is working for their dealers...and their dealers' workflow and efficiency in mind. It was nice to hear what's coming in the near future and to talk with other dealers and with Auto/Mate staff."

 

The User Summit will be held at the DoubleTree by Hilton Hotel at 5400 Computer Drive, Westborough, MA. To book a reservation call 800-222-TREE.

 

Auto/Mate is offering sponsorship and exhibitor opportunities to Open/Mate partners and other vendors. For more details contact Jessica Joralemon, Manager of Events and Marketing Communications, at usersummit@automate.com or 877-340-2677.

For more information, visit: http://www.automate.com/usersummit/

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

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23Feb/150

Auto/Mate Integrates Dealership Management System with VinSolutions’ Sales & Service Marketing Platform

Latest News

Real-time data delivery improves customer service & retention opportunities for auto dealers 

ALBANY, N.Y. – February 23rd, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) today announced it has integrated its dealership management solution (DMS) with VinSolutions' (www.vinsolutions.com) all-in-one management, sales and service marketing solutions platform. Auto dealers using both systems can now enjoy the benefits of real-time data updates, including increased productivity, improved customer service and more customer retention opportunities.

 

"Our Open/Mate program provides vendors like VinSolutions with a low-cost, easy integration process," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "The result is increased utility of both systems by dealer employees, a necessary pre-cursor to maximizing the efficiency of any technology."

 

VinSolutions’ CRM, websites, marketing, inventory management, desking and service solutions span the scope of dealership operations. With its cloud-based system, dealer employees can access information anywhere an Internet connection is available, including mobile devices.

 

“We are extremely excited about this industry-leading integration; customers have been asking about this for years,” said Sean Stapleton, VP of Sales and Marketing at VinSolutions. “The ability to integrate our platform with a dealer's DMS is critical for improved sales efficiency and decision-making. Having real-time access to customer, vehicle and deal information empowers dealership employees to better serve their customers and manage opportunities through the complete lifecycle of ownership.”

 

Auto/Mate is the leading DMS provider in customer satisfaction. The Automotive Management Productivity Suite (AMPS) is a comprehensive DMS solution in use by more than 1,100 dealerships nationwide. Auto/Mate's user-friendly design and best-in-breed customer service makes a dealer's information easy to access for better management and reporting. In the past year Auto/Mate has developed many advanced features for AMPS, including desking, mobile F&I menus, mobile service menus with integrated multi-point inspection, online service scheduling, auto dispatch, a streamlined payroll and accounting system and more.

 

For more information visit http://www.automate.com.

About VinSolutions

 

VinSolutions helps make every customer connection count by providing individual dealers and dealer groups with sophisticated, yet easy-to-use software solutions that span the scope of dealership operations. With its cloud-based system, VinSolutions' all-in-one internal management, sales and service marketing solutions platform is accessible from anywhere an Internet connection is available, including mobile devices.

 

VinSolutions has been named to the Inc. 5000 every year since 2011 and has received numerous industry awards for its innovative products. VinSolutions is OEM certified by every major manufacturer and is ADP, Reynolds & Reynolds and Dealertrack DMS certified. Founded in 2006 and headquartered in Mission, Kansas, VinSolutions is wholly owned by Cox Automotive. Additionally, Cox Automotive also owns Manheim Auctions, AutoTrader.com, Kelley Blue Book, vAuto, Haystak® Digital Marketing, Xtime and HomeNet Automotive. Cox Automotive is a subsidiary of Cox Enterprises. Visit VinSolutions online at vinsolutions.com.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

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