DMS Central | Your Dealership Management System Resource | Auto/Mate
27Jul/150

Auto/Mate Announces Integration with Autopoint’s Service Scheduling and Shop Loading Product Line

ALBANY, N.Y. – July 27th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Autopoint, a Solera company and a leading provider of revenue and retention solutions for auto dealership service departments, has completed integration of several of its products with Auto/Mate's dealership management system (DMS). Auto/Mate customers now have the ability to access Autopoint's advanced scheduling and shop loading features through the Fixed Ops Suite in their DMS.

 

“Improving Fixed Ops productivity and profits is a key focus for many dealers, and Auto/Mate is committed to providing all the tools that a Service Director needs to streamline efficiencies," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. “Our Open/Mate platform makes it easy and inexpensive for third-party vendors to integrate with our DMS, resulting in more vendor choices and cost savings for dealers.”

 

"A fully integrated solution improves process flow and speeds up transactions," said Rich Holland, Managing Director of Autopoint. "With this partnership, Auto/Mate customers also have access to our entire suite of revenue and retention solutions for auto dealership service departments."

 

Auto/Mate's DMS is now fully integrated with the following Autopoint products:

 

Shop Watch. Powerful appointment scheduling, shop loading, route sheets, arrival and departure boards, web appointments, emailing, texting and more.

 

RFID & WelcomeBoards. RFID (Radio Frequency Identification System) that automatically welcomes customers on a flat screen TV as they pull into the service drive and also sends a text message to the sales person who sold the car.

 

Media Boards. Promotes the dealership's products and services on flat screen TVs throughout the dealership.

 

Auto/Mate's Fixed Ops Suite is a full-featured solution that offers the following benefits to further streamline processes:

 

  • One-screen access allows all service merchandising functions to be accessed within one screen via user-friendly pull-down menus and buttons
  • Automated dispatch and electronic RO capabilities enable hands-free, customized and flexible dispatching
  • Graphics-rich calendar allows service managers to view color-coded appointments on a daily, weekly or monthly basis "at-a-glance"
  • Instant merge feature that merges duplicate customer information with a single click of a button (unique to Auto/Mate's DMS)
  • "OEM Button" to access manufacturers’ online information at any time within Auto/Mate's DMS

 

Auto/Mate offers low-cost, seamless integration for third-party vendors with its Open/Mate program. Auto/Mate is an advocate of open standards integration as a way to increase competition, lower prices and improve the quality of products offered by all vendors.

 

Auto/Mate's DMS is an industry-leading solution designed for single and group franchise dealerships, proven to increase efficiencies and boost dealer profits. For more information call Auto/Mate at 877-340-2677.

 

About AutoPoint

AutoPoint is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc. (NYSE: SLH) a leading global provider of risk and asset management software and services to the automotive and property marketplace, including the P&C insurance industry. For more information visit: http://www.autopoint.com/

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate's employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

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20Jul/150

Auto/Mate Announces Dates for Fall User Summit in Chicago

user summit

Attendees who pre-register online by Friday, July 31st can enter to win a free hotel room up to two nights

ALBANY, N.Y. – July 20th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it will be hosting its Fall User Summit in Oak Brook, IL near Chicago on October 12th and 13th, 2015. Auto/Mate's dealership customers are invited to attend the event that features product training from Auto/Mate's technology experts, news on the latest updates as well as what's in store for Auto/Mate's dealership management system (DMS), and networking opportunities with peers.

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23Jun/150

If Your Employees are on a Need to Know Basis, Here’s What You Need to Know: Your Employees Aren’t Motivated

Leaders should share the following information with their employees.

What's the most important skill a great leader must possess? Above all, I believe the ability to communicate is critical to the long-term success of any business. Specifically, leaders who communicate effectively with their employees benefit from higher levels of employee engagement and morale. The more engaged employees are, the more motivated they become, providing more value to the organization all around.

 

As a leader, are you communicating effectively? Most leaders don't get to be in leadership positions without good communications skills, so your first instinct may be to answer in the affirmative. But the focus of effective communications is less about your style of communication, and more about what information you choose to communicate.

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15Jun/150

Data Conversion to Auto/Mate’s Dealership Management System Was Nothing to Fear For University Motors

ALBANY, N.Y. – June 15th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that the data conversion process from a previous dealership management system (DMS) vendor to Auto/Mate's DMS has become so streamlined that auto dealers and dealership employees no longer have to fear major disruptions to their business. One example of many dealerships that have made the transition is University Motors in Morgantown, West Virginia. One year ago the dealership group switched the DMS in three of its stores from a previous vendor to Auto/Mate with zero downtime and minimal impact on operations.

 

"All we really had was a big learning curve," said Andy Claydon, Dealer of University Motors. "Any time you're learning a new software it takes some time, but the training was very good. The installation team from Auto/Mate was knowledgeable and made the best of what could have been a very fraught time."

 

In May of 2014, Claydon received a notice from his previous DMS vendor of 15 years that his dealerships' contract with them was expiring in 60 days and that he would have to make alternative arrangements. "We were surprised, but with less than two months to effect change we knew we'd have to move fast," said Claydon. "Our DMS provider eventually gave us options to continue with them, however the notice spurred us to look for a new DMS vendor and we decided to continue the process."

 

Claydon knew it would be difficult to find a vendor who could be ready for an install within 60 days. Another dealer recommended Auto/Mate and after a week-long vetting process Claydon made the decision to switch to Auto/Mate Dealership Systems. "I heard great things about their customer service and they guaranteed we would be up and running on the new system within 60 days."

 

Auto/Mate assigned an installation team to University Motors, and team members immediately began working with the managers in every department. Before a data conversion, it's critical to determine how employees use the system and which data will be transferred. In accounting, this involves reviewing set ups, how splits and additions are handled, and making a list of everything to be converted, from transactions to schedules to customer, vendor and employee files and more.

 

The week of the DMS data conversion, Auto/Mate's team arrived in Morgantown to get ready for the switch. Claydon, his managers and the Auto/Mate team had a hands-on meeting to discuss the steps involved in the conversion process. "Then we just carried on running our business while the Auto/Mate folks worked around us with minimal interruption," said Claydon.

 

Claydon admits there was some resistance from his employees at the idea of switching to a new system. "I made a decision quickly so there was nothing anyone could do about it," he said. "We were all worried because in 2000 when we last switched systems, that was not a pretty conversion. It was two to three months of headaches and caused a major interruption to our business."

 

But Auto/Mate's installation team reassured Claydon and his employees that this time, things would not be that bad.

 

The conversion itself happened after hours, the day before the old DMS was scheduled to shut down. The next morning Auto/Mate's DMS was up and running with all the data they needed. "Because the entire process was rushed, I never saw an Auto/Mate screen until the day before the conversion," said Claydon. "Everything looked and performed differently. Initially it took a little longer to find things and figure things out, and we all had to work a little harder." Within weeks, however, Claydon and the dealerships' employees adapted to Auto/Mate's user-friendly interface.

 

Today Claydon appreciates Auto/Mate's reporting capabilities. "With my old DMS I would have to ask my office manager to run reports for me, then scan through 30 to 40 pages of a DOC to gather the information I wanted, all of which took time," said Claydon. "Now everything is right in front of me. My computer screen looks like CNN on election night. I've got widgets telling me where we are with sales and revenue, where we were this time last month, and any other metric I want to see. For me it's brilliant, it's a huge upgrade."

 

Additionally Claydon appreciates the customer service that he heard so much about. Every time anyone has a problem or question, they call Auto/Mate and the issue is resolved immediately. "The people from Auto/Mate are absolutely splendid; no problem is too big or too small or too complicated," said Claydon.

Another benefit University Motors realized after the switch was a significantly lower monthly bill. "Cost wasn't the reason I switched but I'm spending at least 65 percent less than I was, and probably saving even more than that," said Claydon. "The important thing is they've charged us exactly what they said they would, every month. Before, we often had to question our bills."

For dealers contemplating a switch to Auto/Mate, Claydon offers the following advice: "Absolutely do it. I wouldn't have changed if I didn't have to, but I'm very happy I did," he said. "Before the conversion, it's important to give the installation team whatever they ask and make sure you think about all the questions they give you about how you use the system. If you follow the process, everything will be fine."

For more information on how to prepare for a DMS data conversion, download Auto/Mate's free eBook, The Auto Dealer's 10-Step Guide For A Successful DMS Data Conversion.

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

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10Jun/150

Take Our Survey for a Chance to Win $100

$100 bill

Auto/Mate is conducting its third annual survey about online information resources. As auto dealership employees, where do you get your industry news? How do you rate the various trade publications, social media networks and industry trade shows as information sources you can trust? We want to know!

 

This survey has fewer than ten questions and can be completed in less time than it takes to finish your cup of coffee. Participants who complete the survey will be automatically entered into a random drawing for a $100 Visa gift card. So what are you waiting for? We can't wait to hear your opinions!

 

https://www.surveymonkey.com/r/DMSSUM15

 

Important: Only auto dealership employees and principals may take this survey. Any responses from people who cannot be verified as working at an auto dealership will be disqualified from the drawing. This survey is being conducted by an outside party and all responses and contact information are 100% anonymous. You will receive no solicitations as a result of taking this survey.

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1Jun/150

Auto/Mate’s Dealership Management System Integrated with Ristken Software Services’ Enterprise Solutions

Latest News

ALBANY, N.Y. – June 1st, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Ristken Software Services has integrated its core enterprise level technology solutions for auto retailers with Auto/Mate's dealership management system (DMS). Ristken's MenuPro™ and Pro Tracking™ platforms, as well as its eBusiness Service Provider Access Network™ (SPAN), are now fully accessible for dealerships using Auto/Mate's DMS.

 

“Our Open/Mate integration program makes it easy for auto retail vendors to integrate with our dealership management system; there are no expensive certifications required," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems.

 

Ristken's core set of applications and services includes menu selling, finance and sales reporting, and eBusiness solutions that allow dealerships to conduct core business tasks electronically; including rating, contracting, and remittance.

 

"Having our technology integrated with Auto/Mate's DMS is beneficial to our customers on both systems, as the seamless exchange of data increases productivity and improves the user experience," said Patrick DeMarco, President of Ristken.

 

With both systems fully integrated, all data entered into the Ristken platforms is instantly and securely updated in Auto/Mate’s DMS, and any changes made in the DMS are reflected in Ristken's solutions in real time.

 

Auto/Mate's dealership management system features easy-to-use, fully integrated modules to suit any dealership or auto group's needs in accounting, sales, F&I, parts, service, and more. Auto/Mate is known for its customer-centric values and has received numerous customer service and satisfaction awards. For more information call Auto/Mate at 877-340-2677.

 

About Ristken Software Services

 

Ristken has delivered enterprise level software solutions to the retail automotive market for over a decade. Ristken's solutions focus on increasing the productivity and profitability of dealership finance and sales departments as well as the OEM's, service providers, and general agents that serve them. Core offerings include the market leading menu selling solution, the most powerful sales reporting tool in the industry, and a highly adaptable suite of eBusiness solutions, including eRating, eContracting, and eRemittance. Their clients include some of the largest companies in the automotive and insurance industries including Zurich, Ford, Ally, APCO, EFG and Protective as well as hundreds of general agents across thousands of dealerships. For more information, visit www.ristken.com.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

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26May/150

Time Management Is A Myth!

Time Management

Time is constant. The amount of time we have in a day, week or year will never change. People say, "I don't have time," or "I need to find more time." The fact is you will never have more time than you do now. So the concept of time management is really a myth. You can't steal minutes from one day and add them to another.

 

The only thing we can manage is what we do with our time. As best-selling author Stephen Covey said, "The key is not to prioritize what's on your schedule, but to schedule your priorities." Most people fail at this, so they never have time for what is really important--not just in work, but also in life. A healthy work-life balance is critical for productivity, health and happiness.

 

In his best-selling book, "First Things First," Stephen Covey created a time management matrix to help people prioritize how to spend their time. The tasks in each quadrant will be different for everyone but here is an example:

 

Quadrant 1: Urgent & important

  • Medical emergencies
  • Work emergencies
  • Deadline-driven projects
  • Filing taxes
  • Meetings with clients, time-sensitive phone calls, etc.

Quadrant 2: Important but not urgent

  • Designing & implementing processes to improve efficiency & productivity
  • Working on new business projects to fill the future pipeline
  • Keeping in contact with current and past clients
  • Exercising, yoga or other favorite health-related activities
  • Spending time with family & friends
  • Taking classes or working on projects related to long-term professional or personal goals

Quadrant 3: Urgent but not important

  • Most e-mails don't need immediate replies
  • Most meetings are unproductive
  • Most phone calls interrupt your focus
  • Non-urgent communications from co-workers, family & friends
  • Cleaning the house and other necessary tasks that can be delegated or outsourced

Quadrant 4: Not urgent or important

  • Surfing the Internet
  • Checking Facebook
  • Chatting at the water cooler
  • Playing video games
  • Watching television

 

According to Covey, people spend most of their time in Quadrants One, Three and Four. Yet Quadrant Two is where we should all be spending most of our time. Time spent in Quadrant Two is necessary for work-life balance, fulfills our professional and personal goals, and fills our energy reserves.

 

Of course, every day a certain amount of time will have to be spent in Quadrant One. Emergencies happen and projects have to get done. But if you spend your entire day putting out fires, maybe you need to analyze how important some of those fires are. Are you spending too much time in Quadrant Three, believing that just because something is urgent, that it is also important?

 

Here are concrete steps to help you schedule your priorities, and then stick to that schedule:

 

1) Define three or four of your roles in life. For most people, their roles at work and with family are most important. But it's important to include at least two other "roles" that are important to you personally, such as health or a personal goal.

What makes you feel re-charged and energetic? What goals do you have that you have been putting off for years?

 

2) Every week, write out two or three weekly goals related to each role. At work, it may be the completion of several deadline-driven projects. At home, it may be scheduling a date night with your spouse. For your personal or professional goal, it may be spending two evenings working on that instead of watching television. For health, it may be getting up an hour earlier three days a week so you can go the gym. Schedule time for at least one if not two goals per week for each role.

 

3) Your scheduled time blocks are now your top priorities for the week. Guard them with ferocity. Before you start a task, make a phone call or respond to an e-mail, ask yourself if this will help you accomplish one of your most important goals or tasks that day. Ask yourself what the consequences will be if you don't respond to an e-mail from a co-worker or even a boss until the end of the day. You can even shoot a quick e-mail response such as "I am working on a high-priority project. I will get to this as soon as I can, but it may not be until tomorrow/next week."

 

If you find yourself surfing on the Internet, just stop. That is a Quadrant Four distraction and can be re-scheduled. If a chatty co-worker stops your cubicle, you can be very nice while you say "You know what, I am in the middle of something really urgent, can I stop by later?" Then don't. That co-worker will eventually get the hint. If you are invited to attend a meeting where your input is not critical, tell them you are working on a "very important" project and ask if someone can send you a summary. In short, learn to say "no" to any distractions, tasks or other time-suckers that come between you and your pre-scheduled tasks, and especially if they threaten the tasks that fall into the Quadrant Two category. Quadrant Two needs to be protected the most, because they are the tasks that we continuously put off, delay and never seem to get to; and as a result we feel stressed, depressed and unfulfilled.

 

4) Now, you probably don't have much time left in the day for Quadrants Three and Four. That's as it should be. But even within those quadrants, you can prioritize tasks. Schedule half an hour to respond to all non-urgent emails, and schedule half an hour to reply to all non-urgent phone calls. Batching similar tasks together and doing them at one time helps to increase efficiency.

 

When it comes to doing "first things first," only you can decide which things are most important to you. It may take some time and practice, but the more time you can spend in Quadrant Two, the happier and more productive you will be.

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18May/150

Auto/Mate Receives Platinum Award in Auto Dealer Monthly’s Dealers’ Choice Awards

Latest News

ALBANY, N.Y. – May 18th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today it has received a Platinum award in the 2015 Auto Dealer Monthly Dealers' Choice Awards. This year marks the second time that Auto/Mate has received a top ranking in the publication's annual award program, which recognizes the industry's best product and service providers. Winners of the Dealer's Choice Awards are selected exclusively by dealership personnel, each of whom has to manually enter their partner companies' names.

 

"Our number one priority at Auto/Mate is to be the top DMS provider in customer satisfaction, and we have achieved that with a 97.5 percent customer retention rate," said Mike Esposito, President and CEO of Auto/Mate. "Our customers appreciate us because we make an effort to hire people who have worked in dealerships so we know what our customers are experiencing, and we empower our employees to take care of our customers first."

 

“This year’s awards produced a record number of participants, votes and awards,” said David Gesualdo, publisher of Auto Dealer Monthly and F&I and Showroom. “Each of the winners deserves praise for earning their dealer clients’ praise and loyalty while driving their businesses forward.”

 

This year’s program featured 29 categories. Winners were ranked based on scores that combined ratings of their product or service, customer support, value, and whether the user would recommend the company to another dealer. The Auto Dealer Monthly Dealer's Choice Awards will be presented to recipients at a special ceremony at the Industry Summit in Las Vegas on Sept. 10, 2015.

 

Auto/Mate has been honored with several awards in the past year, including:

 

1) "Top Rated" dealership management system (DMS) vendor award in the 2014 DrivingSales Dealer Satisfaction Awards

2) Number one on the "Top Workplaces" list in the mid-size business category, as determined by Workplace Dynamics and the Times-Union

3) Mike Esposito received a special leadership award from the Times-Union. Only one leader is chosen in each category, and Esposito scored the highest response to a question asking employees about having confidence in their leader.

4) A "Best Places to Work" award for the fifth year in a row by the Albany Business Review

 

Auto/Mate's DMS is a full-featured, user-friendly solution that is scalable for any size dealership or dealer group. The system comes with the best customer support in the industry and has an open API for third-party vendor integration.

 

For more information call Auto/Mate at 877-340-2677.

 

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

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11May/150

Auto/Mate Announces Integration of its DMS with Lead Information Services’ CRM and ILM Solutions

Latest News

ALBANY, N.Y. – May 11th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Lead Information Services, LLC (LIS) a developer of internet-based Customer Relations Management (CRM) and Internet Lead Management (ILM) software, has fully and successfully integrated its solutions with Auto/Mate's dealership management system (DMS). Dealers using both systems will benefit from an instant, seamless exchange of information that eliminates redundancies and increases productivity.

 

“We are proud to add LIS to our Open/Mate partners list so we can better service our dealers and offer them more choices," said Mike Esposito, President and CEO of Auto/Mate Dealership Systems. "The Open/Mate program is based on open standards and offers third-party vendors an easy and inexpensive solution to integrate with our DMS."

 

LIS is the exclusive CRM provider to Subaru of New England and has been certified by Subaru of America. The LIS lead management system offers a cost effective alternative to the big box automotive CRMs, without sacrificing the powerful tools that make their dealer clients more profitable. The system centralizes the immense data and communications activity from external sources of the dealership then delivers intuitive sales, marketing and reporting tools to the management team, empowering them to efficiently control the sales process. The LIS system, developed in collaboration with leading sales management teams, delivers an unmatched suite of functions with a history of industry leading sales results.

 

“LIS developed its system to ensure a simple yet comprehensive interface, giving dealerships the customer accuracy and insights needed on a daily basis," said Ernie Boch Jr., CEO & President of LIS and Subaru of New England.

 

With both systems fully integrated, all data entered into the LIS lead management system is instantly and securely updated in Auto/Mate’s DMS, while any changes made in the DMS are immediately updated in the LIS software. Real-time integration ensures dealership employees can access accurate, real-time information in both systems.

 

Auto/Mate provides dealers with robust, user-friendly software along with the best customer service in the industry. Auto/Mate's DMS is the ideal solution for single and group franchise dealerships. For more information call Auto/Mate at 877-340-2677.

 

About Lead Information Services (LIS)

 

Lead Information Services is a Massachusetts based company focused on software development of automotive systems utilized in Sales and Service management of a dealership. Its proprietary computing tools were developed over a ten-year period contributing to zone-leading and nationally recognized sales performance of the three dealerships contributing.

 

About Auto/Mate

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

 

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4May/150

More Than Seventy Auto Dealer Customers Attended Auto/Mate’s User Summit in Westborough, MA

UserSummit_Spring15

Albany, N.Y. – May 4th, 2015 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that more than seventy of its customers and fifteen sponsorship partners attended the Auto/Mate User Summit that was held in Westborough, Massachusetts on Friday, April 17th. Auto dealership executives and managers attended the one-day event designed to share the latest updates and give in-depth training on Auto/Mate's dealership management system (DMS).

 

"It's a great educational experience for our customers, giving them the opportunity to network with their peers and get to know our employees," said Mike Esposito, President and CEO of Auto/Mate.

 

More than fifteen Auto/Mate team members hosted the all-day event that included a hosted breakfast, lunch and cocktail hour. Highlights included:

 

  • Presentations on new features including Option/Mate mobile F&I menu, Rev/Mate online scheduling and menu building, Rates, Residuals and Rebates, multi-point inspection for mobile service, payroll and accounting updates, auto dispatch, the latest Open/Mate integrations, data security and more.
  • "Rockin' 101 with Ken Rock" featured a high-level overview of every module in Auto/Mate's Automotive Management Productivity Suite (AMPS) dealership management system.
  • Break out sessions with Auto/Mate's advanced tech support "Go Team"
  • "Town Hall" format where questions and ideas were discussed in an open forum

 

"I suspected that our dealership was under-utilizing Auto/Mate’s capabilities in our daily operations, so I was looking forward to any insights and tips," said Natalie Ripperger, Controller with Jim True Ford in Brookville, IN.  "I was not disappointed! The User Summit provided a wealth of information for both current and future use. Our dealership now has a new vision and path towards more efficient and effective operations. The event far exceeded my expectations!"

 

 Pre-registered attendees were entered into a drawing for a pair of grandstand tickets to a Red Sox game. Attendee Mike Breen with Anchor Auto Group won the drawing and attended the game Saturday, April 18th.

 

Fifteen companies helped to sponsor the event, many of them Open/Mate integration partners. Exhibiting sponsors included: DealerSocket, ET File, J.D. Power, Revlink, VinSolutions, RouteOne, Scan123, Great America, 700 Credit and ELEAD1ONE. Other sponsors included: OkiData Americas, AutoAlert, Insight Media Events, Halo Branded Solutions, and Business Partners.

 

The next Auto/Mate User Summit is tentatively planned for Fall 2015 in the Mid-Western region. For information on attending or sponsoring Auto/Mate's next User Summit, contact Jessica Joralemon, Manager of Events & Marketing Communications, at 518-371–4331 or usersummit@automate.com

 

About Auto/Mate

 

Auto/Mate Dealership Systems is a leading provider of dealership management system (DMS) software to retail automotive dealerships, typically saving dealers thousands of dollars per month from their current provider. Our Automotive Management Productivity Suite (AMPS) is a user-friendly, feature-rich DMS in use by more than 1,100 auto dealers nationwide. Auto/Mate has received the DrivingSales Dealer Satisfaction Award in 2012, 2013, and 2014.

 

Auto/Mate’s employees have more than 940 years of combined experience working in franchised auto dealerships, the foundation of its “Designed By Car People For Car PeopleTM” slogan. Auto/Mate is committed to winning its customers’ business each and every month with no long-term contracts and free software upgrades. For more information follow us on Twitter @AutoMateDMS and subscribe to our blog at http://blog.automate.com.

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